Michele Antunes
Elmore,AL
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Badcock Home Furniture. Skilled in operations management and fostering professional development, I significantly improved inventory accuracy and staff performance. Expert in product and service knowledge, adept at problem-solving and team mentoring, ensuring business success and customer loyalty.
Overview
11
11
years of professional experience
Work History
Assistant Manager/Retail Sales Lead
Badcock Home Furniture
07.2017 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Front End Supervisor
Montgomery Humane Society Adoptable Pets
05.2013 - 07.2017
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached/trained employees on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained transaction security by verifying payment cards against identification.
- Mentored team members to enhance professional development and accountability in workplace.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained accurate records of sales and financial transactions.
Education
Associate of Science - Criminal Justice
Post University
Waterbury, CT05.1990
High School Diploma -
Naugatuck High School
Naugatuck, CT06.1986
Skills
- Operations Management
- Employee Performance Evaluations
- Cost Reduction
- Product and service knowledge
Timeline
Assistant Manager/Retail Sales Lead
Badcock Home Furniture
07.2017 - Current
Front End Supervisor
Montgomery Humane Society Adoptable Pets
05.2013 - 07.2017
Associate of Science - Criminal Justice
Post University
High School Diploma -
Naugatuck High School