Michele Araujo
Salem,NH
Summary
Unique blend of product management, product marketing, program/project management and business planning expertise with a proven track record across multiple functions with a keen understanding of the Software/Product Development Life Cycle (SDLC/PDLC). Proven self-starter with exceptional organizational skills and passionate with developing, implementing and tracking company business and programs to foster teamwork, continuous improvement, and increased shareholder value. Ability to thrive in a demanding environment requiring a high degree of deadline-driven productivity, commitment, communication, initiative, and follow-through with a strong attention to customer satisfaction. Wealth of experience in Agile (CSPO & CSM Certified) and Waterfall development methodologies. Analytical thinker with excellent communication skills (written and verbal). Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Product Owner III
Liberty Mutual Insurance
05.2017 - Current
- Accountable for creating product vision and alignment to strategic priorities set by stakeholders
- Articulate, translate, and communicate product vision into strategy and tactics for privileged access management
- Deliver strategic technical leadership overseeing multiple complex projects and initiatives with changing priorities, ensuring a focus on efficiency, quality, and continuous improvement
- Responsible and accountable for product level KPI's tied directly to business objectives and Privileged Access Management
- Collaborate daily with scrum teams, stakeholders, and customers to clarify requirements and gain alignment around overall strategy
- Set quality standard for delivery by ensuring test plans (user story acceptance criteria) are being delivered iteratively
- Incorporate customer feedback into roadmap while effectively negotiating tradeoffs based on value
- Own and prioritize product backlog
- Lead customer-driven design and usability testing for squad and across portfolio
- Key contributor to program/portfolio level planning following Scaled Agile Framework (SAFe) practices
- Deliver new capabilities, features, and functionality aligned to stakeholder expectations
- Define and deliver MVP's that achieve business objectives and improve customer satisfaction.
- Oversee entire product deployments from vision and creation to rollout and delivery
- Collaborate with team of engineers to develop new products
- Work effectively in fast-paced environments
- Demonstrate respect, friendliness and willingness to help wherever needed
Senior Business Analyst
JPMorgan Chase & Co. (formerly Paymentech)
11.2014 - 03.2017
- Collaborate with IT, Business and Support representatives with a focus on customer experience, business, and technical requirements
- Led business case development, facilitated risk identification, and supported negotiations
- Provide subject matter expertise to Development and Test teams (QA/UAT) throughout project lifecycle including audit and compliance requirements
- Create mockups and field level specifications to define specific reports, User Interface screens or other application functionality
- Recommend technical and operational process improvements to enhance roadmap predictability coupled with stakeholder alignment and enhanced customer experience.
- Analyzed performance metrics to identify opportunities to reduce risk.
- Performed gap analysis to identify areas of improvement.
Consultant Product Manager
RSA, The Security Division of EMC
08.2011 - 10.2012
- Partnered with core stakeholders, gathered/prioritized product requirements to align with Global business/roadmap strategy
- Created Sales Enablement Tools including business strategy, product positioning, messaging, product briefs, what's new guide, licensing guides, presentations, and FAQs to optimize sales performance while reducing sales support costs
- Defined Go-to-Market messaging and authored request for enhancements (RFE) process to ensure highest levels of customer satisfaction while creating revenue upsell opportunities totaling $6M.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Director, Product Management
Enterasys Networks
05.2007 - 04.2011
- Managed Software Development Life Cycle (SDLC) and P&L metrics for IPS/SIEM solutions generating over $20M annually and new multi-million-dollar contracts resulting in increased market share by 10%
- Demonstrated a customer centric philosophy serving as voice of the customer to internal organization including engineering
- Partnered and communicated product/ strategy at all levels of the company including executive management across multiple divisions
- Authored requirements & user personas for a complete re-design of the configuration & reporting Command Console User Interface
- Collaborated with select technology vendors with a focus on IPS and SIEM technologies to negotiate product integration strategies
- Analyzed technology and competitive trends ensuring the business & roadmap strategy aligned with market trends.
Senior Product Manager
Symantec Corporation
02.2002 - 06.2006
- Managed Symantec's Gateway Security solutions from conceptual phase thru entire product life cycle growing business by 20%
- Partnered with key stakeholders to define product requirements that solve customer problems enabling the company to capitalize on the momentum resulting with incremental revenue and market share
- Conducted and analyzed complex financial analysis and business research to present future product performance/trends
- Performed pricing analysis to ensure its alignment with corporate strategy thus reducing COGS by 15% annually
- Negotiated successful partnerships with third party vendors proven to be instrumental in winning new business.
Senior Product Marketing Manager
Sycamore Networks
01.2000 - 01.2002
- Initiated and managed industry leading next generation transport products throughout complete product life cycle
- Designed and implemented operational processes for product requirements throughout life cycle reducing inventory by 50%
- Streamlined & Managed product roadmap & planning process resulting in successful, on-time delivery of hardware and software releases
- Envisioned and created customer tracking tool for executive management maximizing revenue growth while reducing risks.
- Developed strategy and managed market communications that drove product demand.
Engineering Program Manager II & Business Planning Manager
Digital Equipment Corporation/Cabletron Systems
01.1988 - 01.1998
- Managed all business-related aspects of organization comprised of more than 200 employees
- Defined and implemented Demand Plan Accuracy metrics in support of continuous process improvements
- Delivered Operations and Financial Management plans with ability to forecast within 2% of actuals.
Education
No Degree - Business Administration And Management
Southern New Hampshire University
Hooksett, NHSkills
- Scrum Methodology
- Use Case Study Generation
- Product Planning
- Problem Identification
- Story Planning
- Risk Assessments
- Risk Management
- Technical Acumen
- Agile Frameworks
- Stakeholder Relationship Management
- Agile Methodology
- Market Research Analysis
- Market Trends Analysis
- Training and Onboarding
- Relationship Building
- Contract Negotiation
- Cross-Departmental Alignment
- Strategic Planning and Alignment
- Corporate Communication
- Root Cause Analysis
- Product Lifecycle Management
- Business Needs Analysis
- Product Development
- Strategic Planning
- Market Analysis
- Competitor Analysis
- Decision-Making
Certification
- SAFe 4 Certified Agilist
- CSPO (Certified Scrum Product Owner)
- CSM (Certified Scrum Master)
Timeline
Product Owner III
Liberty Mutual Insurance
05.2017 - Current
Senior Business Analyst
JPMorgan Chase & Co. (formerly Paymentech)
11.2014 - 03.2017
Consultant Product Manager
RSA, The Security Division of EMC
08.2011 - 10.2012
Director, Product Management
Enterasys Networks
05.2007 - 04.2011
Senior Product Manager
Symantec Corporation
02.2002 - 06.2006
Senior Product Marketing Manager
Sycamore Networks
01.2000 - 01.2002
Engineering Program Manager II & Business Planning Manager
Digital Equipment Corporation/Cabletron Systems
01.1988 - 01.1998
No Degree - Business Administration And Management
Southern New Hampshire University