Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michele Arredondo

San Pedro,CA

Summary

Hardworking, reliable, enthusiastic team member with 8 years of exceptional customer service experience. Overall positive, adaptable, professional, with a genuine interest in the well-being of customers and teammates.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Spa Attendant

Terranea Resort And Spa - Palos Verdes
10.2022 - Current
  • Coordinated closely with spa management to proactively address any issues or areas of concern that arose during daily operations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
  • Conducted locker room tours and provided information and directions.
  • Assisted customers with finding items and storing belongings.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
  • Provided [Number] guests with tour of spa, swimming pool and fitness center to explain benefits of services and membership privileges, boosting memberships [Number]%.

In Home Caregiver

N/A
06.2022 - Current
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Collaborated closely with family members to communicate updates on client progress and address any concerns or issues that arose during care provision.

Pool Server

Terranea Resort
06.2023 - 02.2024
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.
  • Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
  • Assisted in training new pool servers, sharing best practices for efficient service and guest relations.
  • Balanced multiple tasks simultaneously, ensuring seamless service during busy periods at the pool area.
  • Maintained a clean and organized pool area for optimal guest comfort and safety.

Housekeeper /Laundry Attendant

High Sierra Condominiums
06.2020 - 10.2021
  • Sorted, laundered and put away various laundry items.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Changed bed linens and collected soiled linens for cleaning.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Server / Food Runner

Pappasito's Cantina
12.2018 - 09.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with bussing tables and cleaning up spills.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted wait staff with timely food delivery and guest requests.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Ensured timely refilling of beverages and removal of used dishes, enhancing the overall dining experience for guests.

Server

Olive Garden
09.2015 - 01.2017
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Lamar Cons High School
Rosenberg, TX
06.2016

Skills

    • High Energy and Stamina
    • Reliable and Responsible
    • Hospitality service expertise
      • Teamwork and Collaboration
      • High-volume dining

Certification

  • California Food Handler - March 2023 to March 2026
  • Responsible Beverage Service - Feb 2023 to Feb 2026


Languages

Spanish
Professional Working

Timeline

Pool Server

Terranea Resort
06.2023 - 02.2024

Spa Attendant

Terranea Resort And Spa - Palos Verdes
10.2022 - Current

In Home Caregiver

N/A
06.2022 - Current

Housekeeper /Laundry Attendant

High Sierra Condominiums
06.2020 - 10.2021

Server / Food Runner

Pappasito's Cantina
12.2018 - 09.2019

Server

Olive Garden
09.2015 - 01.2017

High School Diploma -

Lamar Cons High School

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Michele Arredondo