Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Avila

Rio Rancho,NM

Summary

Results-driven professional with a proven track record at Education Travel & Culture, specializing in scaling program size and enhancing community engagement. Expertise in project planning and team training initiatives has consistently led to successful outcomes in educational and customer service environments. Strong verbal communication and interpersonal skills contribute to effective collaboration and relationship-building. Career aspirations include further advancing community-focused programs within the education sector.

Overview

20
20
years of professional experience

Work History

Special Education Paraprofessional

Colinas Del Norte
Rio Rancho, NM
09.2024 - Current
  • Attended professional development sessions related to working with special education populations.
  • Monitored behavior of students in order to ensure a safe, positive learning environment.
  • Implemented behavior management strategies designed by special education staff members.
  • Assisted teachers in creating and implementing Individualized Education Plans for students with special needs.
  • Offered emotional support during times of difficulty or crisis situations involving the student.
  • Motivated students to achieve academic success while fostering an environment of respect and acceptance.
  • Supported the development of social skills through modeling appropriate behavior and interactions with peers.
  • Assisted in the implementation of accommodations outlined in IEPs such as seating arrangements or modified testing procedures.
  • Provided feedback on how well a student is progressing towards meeting their IEP goals.
  • Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.

Educational Assistant

Explore Academy
Albuquerque, NM
08.2023 - 08.2024
  • Created a positive learning environment by encouraging cooperation among students.
  • Developed instructional materials appropriate for different grade levels.
  • Helped students develop study skills such as note taking, time management, and organization techniques.
  • Utilized technology tools such as computers or interactive whiteboards for teaching purposes.
  • Collaborated with teachers to develop lesson plans that are tailored to each student's learning style and academic level.
  • Supervised recess periods to ensure safety of all students on the playground.
  • Monitored student progress and provided feedback to teachers and parents.
  • Monitored student behavior in the classroom, playground, cafeteria, and other school areas.
  • Implemented behavior management strategies to ensure a safe learning environment for all students.

Senior Field Manager

Education Travel & Culture
Rio Rancho, NM
01.2014 - 02.2023
  • I started with ETC as a local coordinator, and was promoted 3 times in 4 years. My most recent position was as as Senior Field Manager and included the following responsibilities.
  • Overseeing students when they arrive and providing support for students and their families.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Mediated conflicts between students and host families and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Resolved host family inquiries and complaints requiring management-level escalation.
  • Prepared assignments and schedules for field team, equipped team with materials and tools required and managed relations by acting as liaison between field, student support and host families.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Responsible for student issues, recruiting families and coordinators, mediation, submitting Department of State reports, ensuring local coordinators are current on trainings and creating and submitting payment reports
  • Helped double the size of our program in the time I have been with the company
  • Responsible for training new employees and mentoring my peers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated work to staff, setting priorities and goals.
  • Prepared and submitted accounting documents and reports for review, authorization and processing.
  • Tracked assignment completion to provide weekly metrics to compliance manager.
  • Maintained and revised policy procedures for general operation of compliance program.
  • Created and managed action plans to mitigate audit discoveries and compliance concerns.
  • Participated in networking and learning opportunities to remain current with evidenced-based practices.
  • Drafted speeches to persuade or entertain audience.
  • Built positive relationships with students, parents, colleagues and administrators.
  • Monitored student performance and offered feedback to support goal achievement.
  • Developed and delivered presentations supporting or speaking on behalf of organizational initiatives.
  • Spoke about personal life experiences to inspire, motivate and benefit listeners.
  • Brainstormed about experiences and events to intrigue large or small audiences.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Developed employee orientation and training programs for new hires.

Customer Response Representative

State Farm
El Paso, TX
01.2005 - 01.2007
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided appropriate contextual information to increase clients understanding of translations.

Education

Bachelor of Education - Elementary Education

University of New Mexico
Albuquerque, NM
05-2026

Took courses in ASL and Advanced math Education. - Math Education

Amarillo College
Amarillo, TX
01.2012

Business Management, Sociology

New Mexico State University
01.2003

Skills

  • Proven Sales Expertise
  • Experience building a program and recruiting
  • Strong ties to the community
  • Skilled in Technical Applications
  • Project Planning
  • Effective Team Collaboration
  • Process Improvement Management
  • Talent Acquisition and Onboarding
  • Team Building
  • Team Training Initiatives
  • Employee Development
  • Performance Tracking and Evaluation
  • Employee Coaching
  • Problem Resolution
  • Event Coordination
  • Documentation Management
  • Effective Verbal Communication
  • Strategic Goal Setting
  • Strategic Decision Making
  • MS Office
  • Respectful Client Interaction
  • Interpersonal Relations
  • Customer Relationship Management
  • Operational Strategy

Timeline

Special Education Paraprofessional

Colinas Del Norte
09.2024 - Current

Educational Assistant

Explore Academy
08.2023 - 08.2024

Senior Field Manager

Education Travel & Culture
01.2014 - 02.2023

Customer Response Representative

State Farm
01.2005 - 01.2007

Bachelor of Education - Elementary Education

University of New Mexico

Took courses in ASL and Advanced math Education. - Math Education

Amarillo College

Business Management, Sociology

New Mexico State University

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Michele Avila