Hi, I’m
Michele Baldwin
Boise,Idaho
Summary
Excited for a new career path that offers continued growth and team support. Highly focused Regional Property Manager with background managing Multifamily Affordable Property operations and controlling expenses. The Housing Industry has been a growing path advancing from an Assistant Property Manager, Property Manager, Compliance Manager, HUD Housing Auditor with 20 years of combined work history. The last 12 years have been focused on the operations as a Regional Property Manager monitoring and maintaining operations for 15 Multifamily Affordable Properties throughout Idaho. The ongoing training and experience has fine tuned and minimized complaints by identifying and addressing issues proactively.
Overview
21
years of professional experience
Work History
Northwest Real Estate Capital Corp., Boise, ID
Regional Property Manager
2002.05 - 2023.05 (21 years)
Job overview
- Responsible for 1236 units within 15 Affordable Multifamily Properties, located in remote areas, and within Boise Id.
- Monthly rental income of 9.5 million.
- Vacancy rate overall of 2.5%.
- Work directly with owners to ensure goals are met.
- Oversee 23 site staff-Property Managers and Maintenance.
- Oversee overall apartment operation and maintenance, motivating and directing staff, achieving highest possible portfolio net operating income.
Syringa Property Management Inc, Boise, United States
Regional Property Manager
2014.12 - 2022.05 (7 years & 5 months)
Job overview
- Responsible for 1598 units within 18 Affordable Multifamily Properties, located in remote areas, Eastern ID, Northern ID and Spokane WA.
- Monthly rental income of 15 million.
- Vacancy rate overall of 1.5%.
- Work directly with owners to ensure goals are met.
- Oversee 26 site staff-Property Managers and Maintenance, and Assistant Regional Manager in training.
- Oversee overall apartment operation and maintenance, motivating and directing staff, achieving highest possible portfolio net operating income.
- Completion of yearly budgets for 120 properties were done by myself and 1 other upper management staff. Budgets were completed within Excel format, Boston Post Software, and MRI Accounting Software for entire makeup of Syringa Property Management for USDA, HUD and LIHTC properties.
- Implemented training programs and manuals for staff members. Involved with building renovation, new construction, and lease up.
- Property financing provided by USDA, HUD, and LIHTC. Make up of properties included Elderly Housing, Family Housing, and attend monthly Board Member meetings for property owners.
Tomlinson And Associates, Inc., Boise, ID
Regional Property Manager
2011.12 - 2014.11 (2 years & 11 months)
Job overview
- Responsible for 1868 units within 14 Affordable Multifamily Properties, located in remote areas, and within Boise Id.
- Monthly rental income of 10 million.
- Vacancy rate overall of 1.25%.
- Work directly with owners to ensure goals are met.
- Oversee 28 site staff-Property Managers and Maintenance.
- Oversee overall apartment operation and maintenance, motivating and directing staff, achieving highest possible portfolio net operating income.
Idaho Housing & Finance, Inc., Boise, ID
HUD Housing Compliance Auditor
2007.12 - 2011.12 (4 years)
Job overview
- Review of HUD Housing audits consisted of Multifamily Housing for Elderly, Family, Disabled.
- Collaborated and processed policy handbook update for Contract Renewals. Assisted Owners/Management Agents with completing Special Claims on their vacant units.
- Conducted yearly training for Owners/Management Agents. Prepared reports for templates and maintained compliance database.
- Analyzed all HUD audits to ensure Owners were in Compliance with HUD Regulations.
- Provided detailed written report to all Owners detailing findings and performance.
- Performed over 20 compliance audits per month.
- Participated in various training and development programs.
Education
Boise State University , Boise, ID
Bachelor of Science from Accounting And Business Management
09.2011
Colorado College , Colorado Springs, CO
Associate of Applied Science from Accounting And Computer Science
08.2009
University Overview
Honoree of Colorado College Associate Graduation
4.0 GPA
HOUSING CERTIFICATION TRAINING
- Institute of Real Estate Management
- Idaho Affordable Housing Management Association
- Certified Property Manager (CPM)
- Certified Occupancy Specialist (COS)
- Certified Housing Management Specialist (CMS)
- Certified Professional of Occupancy (CPO)
- Tax Credit Specialist Spectrum (LIHTC)
- Specialist in Housing Credit Management (HCM)
- USDA Rural Development Specialist (USDA)
- Management and Occupancy Review Specialist (MORS)
- Fair Housing
- EIV Specialist
- TRACS System SAVE System
- UPCS-HUD REAC Specialist
- Supervisory Training
- Customer Service Training
Skills
- Property Management in Affordable Housing
- Microsoft Office
- Regulatory Compliance
- Budgeting and Forecasting
- Auditing - Report Management to HUD, USDA, LIHTC agencies
- Prepare accurate and timely reports to owner
- Excellent presentation and communication skills
- Capital Projects Management
- Negotiate / Execute contracts
- Property Maintenance/Inspections
- Yardi Software
- Certified Compliance Specialist : HUD,USDA,LIHTC
Accomplishments
- Contributor to the development of company policies and procedures.
- Implemented training programs to include leasing, recertification, marketing, fair housing and excellence in customer service.
- Monitoring of prospect application approval process for consistency.
- Minimized vacancy by consistent communication with all property staff
- Directed aggressive lease renewal program raising current rents within $25 of market rates.
- Reviewed financial reports finding inconsistent expenses, investigating and collaborating with vendor and staff. Canceling contracts that were not used, negotiating contracts that were not overseen and caused increased monthly expenses. Applied credits and adjustments total of $8,000- $50,000 per property.
- Managed a troubled property in Washington that had drug issues. Within 1 year evicted half the property involved in drugs and partnership with Sheriff department. Received Crime Free Award from the City with the Major and Sheriff department presenting the award.
- Received an award from HUD for 2 properties in Idaho with consistent occupancy rates of 95% or higher, curb appeal, and resident retention with no complaints.
- Audit of resident ledgers with inconsistent charges and credits causing properties to loose thousands of dollars monthly from compliance staff not processing certifications timely and writing off the monthly rental rate difference.
Availability
See my work availability
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