Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Michele Barber

Michele Barber

Renton,WA

Summary

Professional with extensive experience in client/customer service industry; currently in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.

Overview

25
25
years of professional experience

Work History

Personal Shopper

Instacart/Spark/Uber
10.2024 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Streamlined project delivery processes, reducing completion times significantly.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Assisted clients in managing returns and exchanges, ensuring hassle-free process that maintained their trust in service.
  • Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
  • Facilitated seamless shopping experiences during high-demand sales periods, securing desired items before stock depletion.
  • Recommended alternative products or options when specific items were out of stock or unavailable.
  • Organized efficient shopping schedules that minimized time and effort for clients, leading to higher satisfaction rates.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Presented professional image consistent with company's brand values.

CNA

Allenmore Hospital
01.2021 - 09.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Residential House Manager

Family First
02.2023 - 10.2023
  • Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
  • Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
  • Organized social activities for residents to promote camaraderie and engagement within the community.
  • Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
  • Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
  • Administered emergency response protocols effectively during crisis situations within the residence hall community setting area.
  • Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
  • Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
  • Assisted residents with daily hygiene and living tasks.
  • Improved overall house cleanliness, implementing strict cleaning schedules for staff members.
  • Managed move-in/move-out procedures efficiently, minimizing vacancies and maximizing rental income potential.
  • Implemented conflict resolution strategies when mediating disputes between residents or staff members.
  • Ensured compliance with local housing regulations by staying current on updates and making necessary adjustments to policies or practices accordingly.
  • Prevented unauthorized access into residential facilities by monitoring security systems regularly.
  • Provided exceptional customer service to both prospective renters during tours and current residents throughout their stay at the property.
  • Conducted regular performance evaluations for staff members, providing constructive feedback on areas needing improvement.
  • Developed strong relationships with residents, fostering a positive and supportive living community.
  • Collaborated with property owners or management companies on facility upgrades and renovations as needed.
  • Managed budgets and financial records to ensure responsible allocation of funds for maintenance, improvements, and events.
  • Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Oversaw budget to manage expenditures and control costs.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.

CNA

St Anthony's Hospital/Virginia Mason Hospice
01.2018 - 01.2021

LTC Case Manager

Life Care Skagit Valley
01.2016 - 01.2018
  • Principal case management liaison for long term care resident in facility with 120 beds.
  • Coordinated resident conferences with all disciplines involved in care to update on resident condition, psychosocial status, mental health and clinical changes.
  • Arranged for outside services as needed.
  • Updated care plans quarterly and as needed.
  • Conducted MDS interviews and charted in EMR.
  • Documented quarterly on resident status and as needed, interactions and follow up from outside services.
  • Assisted with applications for Medicare and Medicaid.

Medication Aide/Resident Assistant

Josephine Sunset Home
01.2014 - 01.2016
  • Assist residents to self administer medications according to a individual treatment plan.
  • Observe patients and identify any adverse reactions to medication.
  • Teach patients' families how to administer medication properly.
  • Check for patient's comfort and pain levels while receiving medication.
  • Ensure five rights observed and implemented with each residents medication pass.
  • Document assistance provided with medications including refusals and efficacy of PRN medications received.

CNA/HUC

Peacehealth St Joseph's Hospital
01.2007 - 01.2011

CNA/Health Information

Life Care Center of Mount Vernon
01.2000 - 01.2004

Education

Real Estate Broker

CE Shop
Washington
09-2025

PRE NURSING/EARLY CHILDHOOD EDUCATION -

01.2022

Olympic College
Bremerton, WA
01.2022

Shoreline Community College
Shoreline, WA
01.2020

Skills

  • Patient Care & Safety
  • Vitals Signs & Monitoring
  • Documentation & Charting
  • Patient Advocacy & Support
  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Customer relations
  • Relationship building
  • Flexible schedule
  • Prioritizing orders
  • Upbeat and outgoing attitude
  • Heavy lifting
  • Verifying order accuracy
  • Documentation and reporting
  • Payment processing
  • Product knowledge
  • Merchandise selection
  • Physical stamina
  • Delivery management
  • Purchase recommendations
  • Verbal and written communication
  • Shopping management
  • Delivery procedures
  • Order coordination
  • Delivery organization
  • Strong interpersonal skills
  • Deadline driven
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Multitasking
  • Organizational skills
  • Analytical thinking
  • Active listening
  • Task prioritization
  • Interpersonal communication
  • Written communication
  • Problem-solving abilities
  • Reliability
  • Customer satisfaction
  • Team leadership
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Customer engagement
  • Self motivation
  • Interpersonal skills
  • Goal setting
  • Professionalism
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Networking skills
  • Professional demeanor
  • Problem-solving aptitude

Accomplishments

  • Recognized for Deans list 3 semesters
  • Invited to join Pheta Theta Kappa
  • Completed 64 credits with 3.79 cumulative GPA

Timeline

Personal Shopper

Instacart/Spark/Uber
10.2024 - Current

Residential House Manager

Family First
02.2023 - 10.2023

CNA

Allenmore Hospital
01.2021 - 09.2024

CNA

St Anthony's Hospital/Virginia Mason Hospice
01.2018 - 01.2021

LTC Case Manager

Life Care Skagit Valley
01.2016 - 01.2018

Medication Aide/Resident Assistant

Josephine Sunset Home
01.2014 - 01.2016

CNA/HUC

Peacehealth St Joseph's Hospital
01.2007 - 01.2011

CNA/Health Information

Life Care Center of Mount Vernon
01.2000 - 01.2004

Olympic College

Shoreline Community College

Real Estate Broker

CE Shop

PRE NURSING/EARLY CHILDHOOD EDUCATION -

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