Michele Bardi
Drums,PA
Summary
Energetic Office Manager and Customer Service Representative equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
American Rooter
06.2024 - Current
- Resolved customer inquiries and complaints, ensuring timely and accurate responses.
- Analyzed customer feedback trends to identify areas for service improvement and implement solutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
PPL Electric Utilities
04.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
Office Manager
Waterworks Plumbing and Heating
08.2015 - Current
- Accounts Payable and Receivable
- Invoicing all completed jobs
- Maintaining Quick Books
- Maintaining spreadsheet data
- Provided customer service support to homeowners as well as insurance company representatives
- Dispatching Techs and coordinating daily schedules
- Providing daily updates to insurance company on all jobs completed
- Submitting proposals and diagrams to insurance company for approval for work to be done that exceeds the threshold
- Processing payroll
- Yearly tax reports
- Human Resource duties.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Supervised staff members, organized schedules and delegated tasks.
Customer Service Rep
Vintage Tub and Bath
06.2014 - 04.2015
- Process order entry on daily basis
- Handled all inquiries from customers on products and pricing and inventory availability
- Check stock levels
- Assisted customers on order status and delivery status
- Guided customers through website and assisted them with purchasing and pricing.
Customer Service Representative
Forbo Flooring Systems
05.2006 - 07.2013
- Responsible for customer inquiries, as well as maintaining inventory levels in three warehouse facilities
- Processing customs documentation for our broker to clear our containers into the U.S
- Also process customer requests for the estimated date of arrival of material to fulfill a customer order
- Responsible for inbound calls from architects, designers and dealers looking to place orders and acquiring guidance through our website and obtaining information on our products
- Also responsible for processing customs paperwork for all international orders on Microsoft Excel
- Responsible for all clerical duties, as well as assisting the Support Services Manager with projects and the daily work load for Customer Service and Purchasing/Logistics Department.
Customer Billing Agent
PPL Corporation
01.2004 - 05.2006
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Resolve customers' service or billing complaints by performing activities such as refunding money or adjusting bills
- Service Student Loans / The Department of Education
- Reducing delinquency and securing payments from delinquent customers by effectively communicating the importance of loan responsibility and the consequences of default
- Educate Customers on different Repayment Options and Deferments
- Effectively explain interest accrual to Customers
- Meet set goals to provide quick accurate Customer Service.
Education
High School -
Montville High School
Montville, NJ01.1991
Skills
- Microsoft Outlook
- Word
- Excel
- SAP
- QuickBooks
- P21
- Dispatch Manager
- Accounts Payable and Receivables
- Billing
- Customer Service
- Dispatching
- Maintaining inventory
- Order entry
- Processing payroll
- Maintaining spreadsheets
- Bookkeeping
- Data Entry
- Administrative Support
- Team Supervision
- Office Management
- Expense Reporting
- Credit and Collections
- Customer Relations
- Payroll and Budgeting
- Payroll Processing
- Clerical Support
- Report Preparation
- Training and Coaching
- Budgetary Planning
- Workflow Planning
- Human Resources
- Organizational Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Timeline
Customer Service Representative
American Rooter
06.2024 - Current
Customer Service Representative
PPL Electric Utilities
04.2022 - Current
Office Manager
Waterworks Plumbing and Heating
08.2015 - Current
Customer Service Rep
Vintage Tub and Bath
06.2014 - 04.2015
Customer Service Representative
Forbo Flooring Systems
05.2006 - 07.2013
Customer Billing Agent
PPL Corporation
01.2004 - 05.2006
High School -
Montville High School
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