Michele Barrett
Jacksonville,FL
Summary
I am caring, compassionate, enthusiastic, hardworking, dedicated, flexible, energetic, positive attitude, pay great attention to detail, active listener, excellent team player, creative, motivated, generous, always wanting and willing to help, genuine, empathetic, encouraging, optimistic, always go above and beyond, passionate about patient care, and doing what the heart knows is the right thing to do, and taking great pride in that. Have a heart of gold. Energetic medical professional ready to provide compassionate and respectful care to patients. Possesses excellent team collaboration and communication skills. Committed to offering quality patient experiences.
Overview
35
35
years of professional experience
Work History
FRONT DESK PATIENT REPRESENTATIVE
Jax Spine and Pain Center
08.2022 - Current
- Currently work at the front desk, and have now for past 2 years
- Welcome the patient, verify and update demographics and information, take co-pay's, check in New Patients, Auto accidents, help with transfer of care forms, scan in imaging orders, contact that department to have location changed for example
- Was recently given the job of updating training manual, was chosen because, pay so close attention to details
- Build relationships as have patients who come only to desk, because the patient's are treated like a human not a robot, a little extra time and compassion makes all the difference
- Am not the fastest one, but it's not a race, that is not the goal
- QUALITY vs quantity
- Make far less mistakes and happier patients.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
NEW PATIENT DEPARTMENT
Jax Spine and Pain Center
04.2022 - 08.2022
- Before that was very shortly in the New Patients Department, taking inbound and making 30 outbound calls to new patients to get them scheduled for their new patient appointment with the doctor
- Was asking demographic & insurance information, getting referral and authorization information needed and uploaded into patients chart
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
LIVE CALLS/PATIENT SUPPORT REPRESENTATIVE
Jax Spine and Pain Center
05.2020 - 04.2022
- Before that was in the Live calls/ Patient Support Representative position, and would answer calls, interact with customers to help get transferred to the correct department or person needed
- Answer questions and provide information, interact with patients to handle complaints
- De-escalate angry patients, diffusing tense situations, Listen & acknowledge needs and concerns
- Collaborated with healthcare professionals to ensure seamless coordination of care for patients.
- Exceptional patient empathy, compassion and patience
- Willing to go the extra mile to please and take care of patients
- Have been here 4 years now
- Was a trainer in live calls, and have created, put together and updated a new training manual for Live calls, the Call center, New Patient Department and now Front Desk as well
- Improve the customers experience
- With this job computer proficiency, leadership, written and verbal communication and problem solving skills really just continued to strengthen the exceptional qualifications.
DIRECTOR OF CHILD DEVELOPMENT
Michael & Caroline Barrett
12.1999 - 05.2021
- Energetic, knowledgeable, patient and caring stay at home mom for 20 years, teacher and therapeutic skills provider to two special needs children
- -Adopted autistic son required a structured, organized environment that resulted in successful graduation with honors from mainstream public school
- -collaborated closely with teachers, staff and therapists to provide optimal environment to thrive -Adopted daughter with Reactive Attachment Disorder was provided kind, compassionate living environment to maximize opportunities for growth and stability.
SEASONAL ASSISTANT MANAGER & SALES
Honey Baked Ham
11.2019 - 12.2019
- Lead store to top 5% sales in 2 years
- Energetic, hard working, dedicated, caring, patient, leader, self motivating
- Amazing customer service skills, voluminous sales skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
FUNERAL ADVANTAGE LIFE INSURANCE AGENT
American Heritage Life Insurance Company
01.2016 - 01.2017
- Delivered an exceptional level of service to new and long standing clients by listening to concerns, answering questions advising on best policy for their needs
- Promote and sell policies to customers
- Presenting various policies, features and services to potential and existing clients.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
STORE OWNER
The Younger Years
01.1993 - 01.1995
- Created, managed and ran own children's store, THE YOUNGER YEARS, in Fargo North Dakota
- Duties including traveling to market for inventory, displaying items, hiring and managing employees, ability to listen and empathize to customers needs.
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
PARA PROFESSIONAL TEACHER & SUBSTITUTE TEACHER IN THE FARGO/MOORHEAD PUBLIC SCHOOLS
Fargo Moorhead School District
01.1990 - 01.1993
- Differentiated classroom and small group instruction to meet the needs of students with learning styles and ability levels -Administered and graded tests, reporting performance to primary teacher -Taught 6 students for 1 school year, keeping up with lesson plans and student assignments - Filled in for second grade teacher, as a long term substitute teacher -Maintained lesson plans and student assignments -Responsible for handling all assignments, special projects, tests, administrative updates and grading
- Established strong parent-teacher relationships through consistent communication, resulting in increased parent involvement and support.
- Coordinated with special education staff to develop appropriate accommodations for students with disabilities while maintaining high academic standards.
PRESCHOOL TEACHER
Church Preschool
08.1991 - 06.1992
- In a church setting, responsible for helping children develop social skills, educating, caring and preparing students for Kindergarten in a fun environment
- Excelling in classroom management, designing lessons for mastery.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
Education
Bachelor of Arts - Elementary Education
Concordia College
Moorhead, MN12.1989
Skills
- Professionalism
- Excellent Customer Service
- Patient Care
- Interpersonal Skills
- Strong Organizational skills
- Professional and pleasant phone etiquette
- Data entry skills of patients information filling in demographics
- Problem solving
- Very thorough and precise work quality over quantity but respect deadlines and do have good time management
- Calm under pressure
- Adaptable
- Excellent written & verbal communication skills
- Pain Management Experience - 4 years
- E-Clinical works experience - 4 years
- Medical Office Experience - 4 years
- HIPAA Compliance
- Patient confidentiality
- Microsoft Office
- Call center experience
Bowling, walking on the beach, volunteering, garage sales, organizing, netflix, my puppies
I do not have as much time as I would like for all my hobbies, but am working on prioritizing what is really important in life. Trying to find more time to just relax and play and have fun. Life can not be all work and no play.
Timeline
FRONT DESK PATIENT REPRESENTATIVE
Jax Spine and Pain Center
08.2022 - Current
NEW PATIENT DEPARTMENT
Jax Spine and Pain Center
04.2022 - 08.2022
LIVE CALLS/PATIENT SUPPORT REPRESENTATIVE
Jax Spine and Pain Center
05.2020 - 04.2022
SEASONAL ASSISTANT MANAGER & SALES
Honey Baked Ham
11.2019 - 12.2019
FUNERAL ADVANTAGE LIFE INSURANCE AGENT
American Heritage Life Insurance Company
01.2016 - 01.2017
DIRECTOR OF CHILD DEVELOPMENT
Michael & Caroline Barrett
12.1999 - 05.2021
STORE OWNER
The Younger Years
01.1993 - 01.1995
PRESCHOOL TEACHER
Church Preschool
08.1991 - 06.1992
PARA PROFESSIONAL TEACHER & SUBSTITUTE TEACHER IN THE FARGO/MOORHEAD PUBLIC SCHOOLS
Fargo Moorhead School District
01.1990 - 01.1993
Bachelor of Arts - Elementary Education
Concordia College
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