Michele Batson
Randallstown,MD
Summary
20+ years of Assets Protection/Loss Prevention. Training and proficiency in non-violence crisis resolution. Training with local law enforcement on proper take down and handcuff procedures. Working with local law enforcement on crime/theft trends. Training in team building exercises. To ensure cohesiveness and communication in the department. Training of CCTV camera system. Having the ability to change the location of cameras. As well as install pinhole cameras as needed for investigations. Extensive experience in report writing and documentation. Filing charges and attending court as needed Skilled Asset Protection Associate familiar with patrolling premises, checking bags and acting as visible deterrent to criminal activity. Organized and well-trained with strong defensive skills and problem-solving abilities. Offering twenty plus years of experience in security.. Extensively knowledgeable about nonviolence crisis resolution and modern law enforcement processes. Dedicated to creating accountable community workspace to decrease shrink, increase profits and comprehensively streamline asset protection systems. Adept at preventing employee and visitor criminal activity with observational and investigation abilities. Knowledgeable about how to deal with physical altercations in a safe way. Successful background includes recovering more than $5.000 per year from shoplifters. Received awards and frequent commendations for quality of performance. Poised Loss Prevention Manager talented at planning and implementing loss prevention goals and profit improvement. Successful in planning and executing daily agendas and analyzing data for fraudulent activities. Excellent communication and negotiation skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Assets Protection Supervisor
BJ's Wearhouse
55 Music Fair Road Owings Mills , Maryland
07.2023 - Current
- Enhanced store security by implementing comprehensive asset protection strategies and surveillance techniques.
- Reduced inventory shrinkage by conducting thorough audits, identifying discrepancies, and recommending corrective actions.
- Improved staff performance in handling asset protection matters through regular training sessions and workshops.
- Collaborated with cross-functional teams to develop and implement loss prevention policies and procedures.
- Streamlined incident reporting processes for better documentation and follow-up on security breaches or thefts.
- Established strong relationships with local law enforcement agencies to facilitate swift response during emergencies or criminal activities.
- Managed a team of asset protection associates, ensuring their adherence to company policies and standards.
- Conducted investigations into suspected internal thefts, leading to the identification of culprits and recovery of stolen assets.
- Created a safe shopping environment for customers by maintaining strict access control measures at store entrances and exits.
- Analyzed data trends from security systems to identify areas where thefts were most likely to occur, resulting in targeted surveillance efforts.
- Evaluated new asset protection technologies for potential implementation in the stores, ensuring cost-effective solutions for loss prevention.
- Reviewed existing security equipment regularly to ensure optimal functionality and minimal downtime due to maintenance issues.
- Developed emergency response plans for various scenarios such as robberies or natural disasters, ensuring staff preparedness in crisis situations.
- Assisted management with conflict resolution between employees while maintaining a professional demeanor.
- Maintained accurate records of investigations, incidents, training sessions, audit findings, and other relevant documentation related to asset protection operations.
- Oversaw the proper use of security equipment such as CCTV cameras, alarm systems, and electronic article surveillance devices.
- Participated in regional meetings with other Asset Protection Supervisors to share best practices and discuss industry trends.
- Provided support during internal and external audits, ensuring compliance with company policies and regulatory requirements.
- Implemented a robust employee monitoring system to detect potential misconduct or theft, leading to increased accountability among staff members.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary, or theft.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Patrolled store departments to check for suspicious activities.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Contacted local authorities and apprehended shoplifters.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Utilized data analysis to identify any security threats and develop solutions to mitigate risks.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Checked CCTV for evidence of shoplifting.
- Built professional relationships with local law enforcement and other related organizations.
- Wrote reports outlining activities and results.
- Kept patrons and employees safe and from criminal activity.
- Monitored paperwork procedures to prevent error-related losses.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored store surveillance cameras to detect suspicious behavior.
- Created and maintained records of security incidents and investigations.
- Performed thorough cash audits and deposit investigations.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
Security Officer
Costco
Owings Mills Maryland
10.2018 - 01.2021
- Tracked and communicated the influx of members as well as the condition of the store
- To detect and help apprehend shoplifters
- To ensure the safe entrance and exit of Costco team members
- To communicate with store management on top theft trends as well as internal shortages
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Assets Protection Specialist
Walmart
Liberty Road
06.2012 - 05.2016
- Detected and apprehended internal and external theft through report scanning and investigations and CCTV
- To document theft in a report and file charges with local law enforcement when necessary to attend court and offer testimony when needed on theft cases
- Transferred to Human Resources.
- Improved response time to incidents by developing effective communication protocols within the security team.
- Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
- Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.
- Evaluated existing security infrastructure, identifying areas for improvement and recommending cost-effective solutions.
- Investigated incidents and wrote reports.
- Reduced inventory shrinkage through strategic planning and diligent monitoring of high-risk areas.
Assets Protection
Best Buy
Owings Mills, Maryland
06.2010 - 06.2012
- Detected and apprehended internal and external theft through report scanning and investigations and CCTV
- To document theft in a report and file charges with local law enforcement when necessary to attend court and offer testimony when needed on theft cases.
- Improved team performance by providing comprehensive training in assets protection procedures and protocols.
- Managed inventory control, ensuring accurate tracking and appropriate allocation of resources.
- Developed strong relationships with store management, fostering an atmosphere of trust and collaboration for asset protection initiatives.
- Increased efficiency in incident reporting by streamlining documentation processes and implementing a centralized database system.
- Achieved high levels of customer satisfaction by addressing concerns promptly and professionally.
- Collaborated with cross-functional teams to drive process improvements, resulting in reduced operational costs related to asset protection efforts.
- Conducted regular risk assessments, proactively addressing potential threats to company assets.
- Established partnerships with other retailers in the area for information sharing on potential threats to mutual assets.
Security Supervisor Mervyn's
Mervyn's
Albuquerque New Mexico
10.2008 - 01.2009
- Detect and apprehend internal and external theft
- To be able to utilize CCTV and help maintain this system
- To work with local law enforcement to track and disband local organized crime
- Structured security team to be the most proficient in deterring theft
- To communicate weekly with store management to ensure all processes were in place to help deter theft.
- Supervised team of five security personnel during shift.
Assets Protection
Walmart
01.2005 - 01.2008
- Detected and apprehended internal and external theft through report scanning and investigations and CCTV
- To document theft in a report and file charges with local law enforcement when necessary to attend court and offer testimony when needed on theft cases
- Work with local law enforcement to share crime trends
- Improved team performance by providing comprehensive training in assets protection procedures and protocols.
- Developed strong relationships with store management, fostering an atmosphere of trust and collaboration for asset protection initiatives.
- Increased efficiency in incident reporting by streamlining documentation processes and implementing a centralized database system.
- Achieved high levels of customer satisfaction by addressing concerns promptly and professionally.
- Collaborated with cross-functional teams to drive process improvements, resulting in reduced operational costs related to asset protection efforts.
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
Assets Protection Specialist
Target
Putty Hill Road
01.1999 - 01.2005
- Detected and apprehend internal and external theft through report scanning and investigations and CCTV
- To document theft in a report and file charges with local law enforcement when necessary to attend court and offer testimony when needed on theft cases
- To attend weekly conference calls to discuss theft trends and shortages.
- Improved store safety by conducting regular risk assessments and addressing potential hazards promptly.
- Increased employee awareness of loss prevention strategies through comprehensive training programs.
- Conducted thorough investigations into suspected cases of internal theft, leading to the resolution of multiple incidents.
- Developed strong working relationships with store employees, fostering a culture of accountability in protecting company assets.
- Provided expert guidance on best practices for securing valuable items during special events or promotions, minimizing risks associated with increased foot traffic or high-value products being showcased.
- Demonstrated industry-standard interrogation skills, conducted interviews and collected evidence and documentation for internal investigations.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
Education
High School Diploma -
Mergenthaler Vocational Tech. High School
3500 Hillen RoadSkills
- Internal Investigations
- External Investigations
- Kali Linux
- Python
- Excel
- Word
- CCTV Function
- Camera Installation
- Incident Reporting
- Loss Prevention Strategies
- Access Control
- Surveillance Operations
- Policy Enforcement
- Investigation Techniques
- Time Management
- Decision Making
- Asset Recovery
- Inventory Control
Leadership Experience
I am proud to state that over the course of my security career I repeatedly strived to excel in the task of deterring theft as well as apprehending theft. Several of my cases have made the local news of the years. I strive to build bridges of communication and team building.
Education Experience
Currently Studying Cyber Security and Ethical Hacking
Communication Skills
The main component in all these positions was the need to be a strong team player as well as a leader when necessary. Whether it was on a weekly conference call or the daily task of detecting and safety apprehending shoplifters. The need to trust and communicate was essential to ensuring one another's safety. As well as daily report writing and documentation of the day's events and concerns.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assets Protection Supervisor
BJ's Wearhouse
07.2023 - Current
Security Officer
Costco
10.2018 - 01.2021
Assets Protection Specialist
Walmart
06.2012 - 05.2016
Assets Protection
Best Buy
06.2010 - 06.2012
Security Supervisor Mervyn's
Mervyn's
10.2008 - 01.2009
Assets Protection
Walmart
01.2005 - 01.2008
Assets Protection Specialist
Target
01.1999 - 01.2005
High School Diploma -
Mergenthaler Vocational Tech. High School