Michele Beckford
797 Lyn Lee Drive,MD
Summary
Meticulous, business-conscious General Manager with over 10 years of experience enhancing operational efficiency and team cohesion within hospitality industry. Excels as focused, enthusiastic leader, exercising seasoned skills in communication, customer relations and employee development to maximize profits and productivity. Demonstrates keen ability to align performance with company goals and standards, consistently implementing reliable strategies and systems to improve metrics regarding safety, quality, cost and delivery.
Overview
14
14
years of professional experience
Work History
General Manager
Residence Inn Marriott/Highgate Hotels
North Wales, PA
10.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action to increase GSS scores.
General Manager -La Quinta Inns and Suites
Highgate Hotels
Cary, NC
12.2022 - 10.2023
- Oversees all phases of business management and profitability including daily operations, problem solving, quality assurances compliance and guest satisfaction.
- Responsible for maximizing revenue and flow through to meet or exceed budgeted EBITDA. Administer annual CAPEX budget and forecasting based on requirements for maintaining property standards.
- Worked alongside Area Manager and Regional Sales Director to increase occupancy to meet revenue objectives.
- Obtained Wyndham Certification.
General Manager
Extended Stay America
Atlanta, GA
10.2020 - 12.2022
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Trained employees on company procedures and worksite safety.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Compiled financial reports pertaining to cash receipts, expenditures, accounts payable and receivable, and profits and losses.
General Manager
InTown Suites
Atlanta, GA
08.2013 - 10.2020
- Spearheaded implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Delivered positive customer experiences by implementing effective quality assurance practices for distressed property.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Secured revenue and accurately monitored cash intake.
Guest Service Representative
Doubletree By Hilton
Alpharetta, GA
01.2010 - 08.2013
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Education
Bachelor of Science - Hospitality Administration And Management
Niagara University
Niagara Falls, NYSkills
- Administrative management
- Team building
- Revenue forecasting
- Budget control
- Customer service management
- Recruitment and hiring
- Staff training
- Process improvement
- Payment processing
- Strategic planning
Timeline
General Manager
Residence Inn Marriott/Highgate Hotels
10.2023 - Current
General Manager -La Quinta Inns and Suites
Highgate Hotels
12.2022 - 10.2023
General Manager
Extended Stay America
10.2020 - 12.2022
General Manager
InTown Suites
08.2013 - 10.2020
Guest Service Representative
Doubletree By Hilton
01.2010 - 08.2013
Bachelor of Science - Hospitality Administration And Management
Niagara University
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