Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Beecham

Nacogdoches

Summary

Dynamic and detail-oriented professional with extensive experience at Cline Family Medicine, excelling in patient scheduling and insurance verification. Proven ability to enhance patient care through exceptional communication and organizational skills, ensuring HIPAA compliance and efficient management of medical records. Committed to delivering outstanding service in fast-paced environments.

Overview

27
27
years of professional experience

Work History

Front Desk Medical Receptionist/Medical Records Clerk

Cline Family Medicine
10.2016 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.

Referral Coordinator

Cline Family Medicine
10.2016 - Current
  • Scheduled appointments with specialists on behalf of clients.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.

Office Manager

Back on Track Recovery
07.2012 - 01.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Receptionist

Jones Refrigeration Service
01.2005 - 06.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Customer Service Representative

Etech
11.1998 - 12.2004
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Madison High School
Mansfield, OH

Associate of Arts - Meeting And Event Planning

Austin Community College
Austin, TX

Skills

  • Patient scheduling
  • Appointment management
  • Insurance verification
  • Patient registration
  • HIPAA compliance
  • Payment collection
  • Microsoft office
  • Call handling
  • Medical terminology
  • Medical records management
  • Electronic medical records
  • EMR / EHR

Timeline

Front Desk Medical Receptionist/Medical Records Clerk

Cline Family Medicine
10.2016 - Current

Referral Coordinator

Cline Family Medicine
10.2016 - Current

Office Manager

Back on Track Recovery
07.2012 - 01.2016

Receptionist

Jones Refrigeration Service
01.2005 - 06.2012

Customer Service Representative

Etech
11.1998 - 12.2004

High School Diploma -

Madison High School

Associate of Arts - Meeting And Event Planning

Austin Community College

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