Michele Betsey
Brooksville,FL
Summary
Meticulous, task-driven Executive Assistant with administrative experience of optimizing efficiency, productivity, and service quality across multiple environments. Equipped with exceptional ability to facilitate all aspects of internal and external communications, support the day-to-day administrative, financial and operational functions by working collaboratively with high level executives. Proven talent for aligning business with comprehensive administrative knowledge to achieve maximum operational impacts, conserve time and boost efficiency.
Overview
19
19
years of professional experience
Work History
Medical Office Manager
Advanced Training And Rehab
02.2015 - 01.2023
- Managed staff and daily operations of the office. Delegated and assigned tasks as necessary
- Managed all office aspects of new patient process with cross-functional teams, management of new patient paperwork, and coordination of medical referrals from the medical office
- Maintained and keeps track of office supplies, manages inventory, and carries out all purchase orders and supply request processing
- Managed and resolved patient/caretaker complaints and concerns
- Monitored use of inventory, maintenance and proper working condition of clinical devices
- Assured office readiness for regulatory visits. Addressed and responded to site inspections, audits, and surveys including OSHA, and program assessment
- Maintained client and employee privacy in accordance with HIPPA regulations
- Maintained a positive atmosphere and working environment.
- Effectively monitored morale and created a dynamic patient-centric and servant culture
- Supported providers and office staff as needed
Executive Assistant
M.A.G, Automative
02.2009 - 01.2015
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Acted as the main point of contact amongst executives, employees, clients and other external partners.
- Formatted information for internal and external communication – memos, emails, presentations, org charts and reports
- Took minutes during meetings
- Screened and directed phone calls and distributed correspondence
Human Resources Assistant
Liberty Federal
03.2004 - 12.2009
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recorded information in our human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Compiled and updated employee records (hard and soft copies)
- Provided clerical and administrative support to the HR director, CEO and CFO
- Processed documentation and prepared reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
- Coordinated HR projects (meetings, training, surveys etc) and took the minutes
- Dealt with employee requests regarding human resources issues, rules, and regulations
- Assisted in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
- Properly handled complaints and grievance
Education
Associate of Applied Science - Associates
St Louis Community College
Florissant, MO05.2003
Skills
- Attention to detail
- Time management and multitasking
- Inventory Maintenance
- Planning and Prioritization
Timeline
Medical Office Manager
Advanced Training And Rehab
02.2015 - 01.2023
Executive Assistant
M.A.G, Automative
02.2009 - 01.2015
Human Resources Assistant
Liberty Federal
03.2004 - 12.2009
Associate of Applied Science - Associates
St Louis Community College
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