Michele Blackwill
Blackwell,OK
Summary
Determined retail management professional offers strong sales and merchandising skills. Adaptable and familiar with changing customer needs, retail trends and new technologies. Excellent communication and excitement to create enjoyable shopping experience.
Experienced in leading and supervising operational and sales teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Owner/Manager/Event Promoter
Vintage Market Days-Wichita/VIP
01.2013 - 10.2023
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for market.
- Over see all event staff, 110 vendors and 10,000 customers during market event, and address and solve any problems that arise.
- Supervised creation of exciting merchandise displays to catch attention of Event customers.
- Established online presence on social media platforms and other mediums to elicit customer engagement.
- Utilized local demographics, trends and forums to create buzz and optimize growth of Market.
- Created customized marketing materials to increase product awareness.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Identified opportunities and found solutions for continuous improvement.
- Organized and balanced multiple priorities within fast-paced environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Helped in any areas that need attention at market event at that time, whether it was helping unloading heavy items for a vendor, helping staff upfront taking and selling tickets, to helping shoppers and answering question, Handling large amounts of money. Not afraid to get my hands dirty. I take pride in everything i do.
Licensed Nail Technician
Nails By Michele
07.2010 - 12.2012
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Offered advice and recommended products to improve and maintain nails.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Kept tidy and organized area to comply with cleanliness standards.
Office Manager
Allied Custom Gypsum
10.2007 - 07.2010
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Responded to inquiries from callers seeking information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
Owner/Supervisor/Manager
L.A.M.B.S Hardware
01.2000 - 09.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Billing Customer Accounts, Inventory Ordering
- Accounts Payable/Receivable
- Running and Operating Daily actions
- Pipe/Thread cutting
- Knowledge of Product
Chem Mill Temp Lead
Boeing Aircraft Co
04.1997 - 12.1999
- Observed safety practices and procedures to maintain safe and clean working environment.
- Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Measured parts using calipers, gauges and micrometers to confirm adherence to quality standards on final inspections.
- Operated equipment to maneuver completed units into position for installation.
- Used machine tools to shape metal material over blocks and other structures.
- Utilized hand shears and trimming knives to trim excess materials from molds.
- Pressed layers of saturated mat or cloth into place on molds, using brushes or hands.
- Checked completed products for conformance to specifications and defects by measuring with rulers or micrometers and tapping to detect bubbles or dead spots.
- Cured materials by setting materials at room temperature, placing under heat lamps and baking in ovens.
Retail Assistant Manager
Lerner's/ Jean Nicole
09.1988 - 03.1997
- Exhibited excellent people skills during interaction with employees and customers.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Maintained exceptionally clean, customer-friendly and well-run department.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Engaged directly with customers to offer assistance and resolve complaints.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Licensed -Nail Technician
Woodward Beauty College
Woodward, OK11.2010
High School Diploma -
Campus High School Haysville
Wichita, KS1987
Skills
- Sales Leadership
- Client Service
- Staff Management
- Customer Relations
- Operations Management
- Marketing Strategy
- Display Building
- Process and Procedure Development
- Business Development
- Retail Operations
- Merchandising Operations
- Store Opening and Closing
Timeline
Owner/Manager/Event Promoter
Vintage Market Days-Wichita/VIP
01.2013 - 10.2023
Licensed Nail Technician
Nails By Michele
07.2010 - 12.2012
Office Manager
Allied Custom Gypsum
10.2007 - 07.2010
Owner/Supervisor/Manager
L.A.M.B.S Hardware
01.2000 - 09.2007
Chem Mill Temp Lead
Boeing Aircraft Co
04.1997 - 12.1999
Retail Assistant Manager
Lerner's/ Jean Nicole
09.1988 - 03.1997
No Degree - Licensed -Nail Technician
Woodward Beauty College
High School Diploma -
Campus High School Haysville
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