Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Bock

Albuquerque,NM

Summary

Highly motivated and results-driven professional with a demonstrated history of successful leadership and team management. Committed to driving organizational excellence through strategic planning, mentorship, and fostering collaborative environments. Seeking to apply proven leadership abilities to support the growth and innovation of a forward-looking company.

Overview

5
5
years of professional experience

Work History

Community Support Worker Coordinator

Albuquerque Health Care For The Homeless
09.2023 - Current
  • Effective monitoring of team activities and productivity, ensuring alignment with organizational goals.
  • Supervised a team of 8 Community Support Workers.
  • Proven ability to provide comprehensive training, performance reviews, coaching, and professional development to team members.
  • Strong commitment to accurate reporting and data analysis, ensuring accountability to stakeholders and funders.
  • Demonstrated success in maintaining quality assurance and driving continuous improvement in service delivery and documentation practices.
  • Collaborative approach to working across departments, facilitating access to wrap-around services for clients.
  • Proficient in program evaluation to enhance client services and address barriers to program success.
  • Effective budget management and financial analysis skills to support organizational sustainability.
  • Exceptional communication and leadership abilities, serving as a resource and liaison across departments.

Training Coordinator & Case Manager

Giving Home Health Care
03.2023 - 09.2023
  • Maintain and update training tracking spreadsheet and record-keeping system.
  • Coordinate training logistics, including managing materials, tracking attendance, and scheduling sessions.
  • Ensure compliance with state and company requirements by auditing training documentation regularly.
  • Assist the Director of Business Administration with orientation and new hire processes.
  • Communicate non-compliance of required training to supervisors and employees, resolving issues promptly.
  • Schedule and conduct training sessions covering specified areas.
  • Notify staff/contractors of upcoming training requirements and obtain necessary documentation.
  • Develop innovative training approaches for staff with limited education or technology experience.
  • Collaborate with supervisors to address specific work situations and changes in policies, procedures, regulations, and technologies.
  • Prepare and process patient assessments and care plans.
  • Assist patients and providers with medical paperwork for home care renewals and new service codes.
  • Collaborate with providers to obtain approval for durable medical equipment.
  • Maintain daily case management documentation and records.
  • Accompany patients to doctor appointments to advocate for appropriate home care and DME.
  • Conduct patient home visits to build rapport with patients and their families.
  • Provide training to patients, home health aides, and nurses as needed.
  • Conduct weekly check-ins with team members, nurses, and home health aides in each patient's home.

Senior Service Coordinator/Family Living Service C

Heartwell Services
04.2022 - 03.2023
  • Supervised a team of staff with daily implementation of Individual-specific Plans, ensuring teaching and support strategies met outcomes.
  • Advocated for individuals, ensuring health and safety needs were met with dignity.
  • Provided mentorship, guidance, and training to subordinate employees.
  • Collaborated with individuals, family living providers, and case managers to address ISP outcomes.
  • Supported team members and facilitated communication with interdisciplinary teams.
  • Mentored and evaluated coaches/service coordinators, supporting their professional development.
  • Communicated regularly with assigned nurse, Program Director, Senior Service Coordinator, HR, and interdisciplinary teams.
  • Participated in internal and external audits/surveys and attended ISP and IDT meetings.
  • Verified and completed monthly activity schedules and updated ISP reporting.
  • Reviewed TSS frequency, taught GER and ANE reporting processes, and ensured compliance with QMB audits and CARF accreditation.

Administrative Assistant

Foundation Partners Group
10.2021 - 05.2022
  • Handled phone inquiries, provided customer service, and directed customers as needed.
  • Interacted with customers, addressing inquiries and guiding them according to their needs.
  • Supported staffing by assisting in onboarding and training of new hires.
  • Monitored accounts for timely payments and processed closures when necessary.
  • Ensured prompt and professional execution of funeral service delivery items.
  • Managed accounts receivable processes, including monitoring receipts and resolving issues.
  • Completed monthly and quarterly administrative tasks, such as reconciling accounts and closing periods.
  • Participated in weekly updates with supervisor to ensure goal achievement.
  • Proofread published materials for accuracy and grammar.
  • Maintained office equipment and ordered supplies regularly.
  • Ensured office workspace was consistently presentable.
  • Adapted to and operated new office technologies.
  • Managed deliverables, coordinated workflow, and handled multiple tasks, deadlines, and projects.

Clinical Manager

Therapeutic Living Services
12.2018 - 10.2020
  • Led team of 18 Community Support Workers
  • Led the Treatment Team under the direction of the Executive Director.
  • Supervised Community Support Workers and managed care for individuals and families in CCSS.
  • Conducted diagnostic evaluations and developed clinical service plans, ensuring compliance with certification standards.
  • Participated in quality assurance reviews and developed QI initiatives, including weekly chart audits and quarterly reports.
  • Coordinated standards review and corrective actions for clinical audits.
  • Managed staff, including hiring, leave approval, timesheet verification, and annual evaluations.
  • Ensured timely completion of CCSS documentation and assisted in form development.
  • Collaborated with community stakeholders to address client issues and liaised with relevant agencies.
  • Coordinated critical incident reporting with Residential Services Manager.
  • Oversaw staff training and development, including psychosocial rehabilitation classes and curriculum.
  • Managed all documentation and billing for psychosocial rehabilitation classes.
  • Analyzed client attendance and provided updates to the Executive Director.
  • Provided clinical trainings for TLS staff annually.

Education

Master of Arts - Guidance & Counseling

New Mexico Highlands University
Rio Rancho
12.2014

Bachelor of Arts - Psychology

University of New Mexico
Albuquerque, NM
05.2012

Skills

  • Data Entry and Reporting
  • Client Advocacy
  • EMR / EHR
  • Self-Advocacy Support
  • Documentation Management
  • Service planning
  • Quality Assurance Controls

Timeline

Community Support Worker Coordinator

Albuquerque Health Care For The Homeless
09.2023 - Current

Training Coordinator & Case Manager

Giving Home Health Care
03.2023 - 09.2023

Senior Service Coordinator/Family Living Service C

Heartwell Services
04.2022 - 03.2023

Administrative Assistant

Foundation Partners Group
10.2021 - 05.2022

Clinical Manager

Therapeutic Living Services
12.2018 - 10.2020

Master of Arts - Guidance & Counseling

New Mexico Highlands University

Bachelor of Arts - Psychology

University of New Mexico

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Michele Bock