Michele Bolchalk RN, BSN, CCM, CRRN
Warren,OH
Summary
Accomplished RN Case Manager and Supervisor at Hillside Rehabilitation Hospital, adept in complex discharge planning and leading interdisciplinary teams. Enhanced patient care and reduced readmissions through effective utilization review and strong communication skills. Proven ability to prioritize, multitask, and drive positive outcomes, ensuring high-quality patient satisfaction and cost-efficient care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
3
3
Certification
Work History
RN Case Manager
Hillside Rehabilitation Hospital
08.2012 - Current
- August 2012-present and March 2003-February 2007
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication, education, and trust among all parties involved in the care process.
- Resource to admissions department to determine if patient meets criteria and is appropriate for admission to acute rehab.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Educated patients and families on available community resources, facilitating access to necessary support services, disease management, medication and follow up appointment adherence to promote healthy quality of life and decrease non compliance.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Improved patient care quality by conducting thorough utilization reviews and making recommendations for optimal treatment plans.
- Reduced healthcare costs through efficient utilization of resources and identification of unnecessary treatments or procedures.
- Enhanced patient satisfaction by collaborating with interdisciplinary teams to develop individualized care plans, ensuring appropriate level of care.
- Ensured compliance with regulations and accreditation standards by maintaining accurate documentation of all utilization review activities.
RN Supervisor
Hillside Rehabilitation Hospital
10.2022 - Current
- Improved patient and family hospital experience by fostering a collaborative and supportive team environment with extensive patient and family communication and education.
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Managed critical situations calmly and efficiently providing guidance to the nursing team during emergencies.
- Established strong relationships with interdisciplinary teams for seamless coordination of patient care services.
- Facilitated smooth transitions of care for patients between departments or facilities by maintaining clear communication channels with all stakeholders involved.
- Decreased hospital readmission rates through diligent monitoring of high-risk patients and proactive interventions as needed.
- Ensured accurate documentation of patient information in electronic medical records system for optimal data integrity and accessibility across healthcare providers.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Cultivated an atmosphere of teamwork and open communication among staff members, resulting in a more cohesive work environment and greater job satisfaction for the nursing team.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Nurse scheduling, ensuring adequate coverage.
RN Clinical Liaison and Home Care Nurse
Forum Health At Home
08.1994 - 03.2003
- Coordinated care between referral source and skilled home health, hospice, and infusion company.
- Excellent rapport with case managers, social workers, discharge planners, physicians.
- Strong marketing skills.
- Established trusting relationships among referral sources, patients, families, and community.
- Served as a liaison between physicians and other healthcare professionals to ensure consistency in the delivery of home-based care services.
- Excellent patient and family education.
- Ability to assess appropriate level of care and assist with discharge planning.
- Critical thinking skills.
- Knowledgeable about post discharge resources available.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
RN Charge and Staff Nurse
Mount Nittany Medical Center
11.1992 - 08.1994
- Charge nurse for a fast paced 60 bed unit.
- Used critical thinking to identify patients needs early.
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
Education
Bachelor of Science - Nursing
Pennsylvania State University
Professional Nurse
Sharon Regional Hospital School of Nursing
Skills
- Develop trusted relationships
- Complex discharge planning
- Utilization Review
- Interdisciplinary team leader
- Patient and family education
- Customer Service and Service Recovery
- Ability to prioritize and multitask
- Critical Thinker
- Strong documentation and communication skills with attentional to detail
Certification
- Certified Case Manager
- Certified Rehabilitation Registered Nurse
- Certified Advanced Cardiovascular Life Support
Timeline
RN Supervisor
Hillside Rehabilitation Hospital
10.2022 - Current
RN Case Manager
Hillside Rehabilitation Hospital
08.2012 - Current
RN Clinical Liaison and Home Care Nurse
Forum Health At Home
08.1994 - 03.2003
RN Charge and Staff Nurse
Mount Nittany Medical Center
11.1992 - 08.1994
Bachelor of Science - Nursing
Pennsylvania State University
Professional Nurse
Sharon Regional Hospital School of Nursing
- Certified Case Manager
- Certified Rehabilitation Registered Nurse
- Certified Advanced Cardiovascular Life Support
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