Michele Boman
The Villages,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Veterinary Client Service Representative I/II] position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Library Associate 3
LS&S Library System & Services
Wildwood, FL
03.2014 - Current
- Maintained circulation desk for lending periodicals and books to patrons.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Assisted librarian with conducting library orientation for new assistants.
- Recruited and trained 75 new members of guest service team.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures.
- Corrected employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria.
- Coordinated ongoing technical training and personal development classes for staff members.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed new employee orientation training process for more than 75 employees each year.
- Delivered new employee onboarding and training sessions via Polaris software.
Front Desk Medical Receptionist
Steven T Powell
Ocala, FL
10.2012 - 11.2013
- Coordinated patient scheduling, check-in, check-out, and billing payments. Managed over 45 patients daily with 2 physicians in the practice.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept the waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Referred and screened patients to make the best use of resources, triage staff, and serve community members.
Billing Specialist
Comprehensive Vein Center
The Villages, FL
08.2009 - 10.2012
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
Billing Specialist
The City Of Sunrise, Florida
Sunrise, FL
12.1999 - 05.2009
- Obtained and compiled log reports for Sunrise Fire Department to bill for 911 Emergency Medical Services (ALS and BLS transports) performed throughout the city.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Precisely completed appropriate claims paperwork, documentation, and system entry.
Education
Some College (No Degree) - General Studies
Broward College
Fort Lauderdale, FLCertification - Phlebotomy
Southern Technical Institute
Tavares, FL12.2013
Certification - Medical Assisting
National School of Health Technology
Hialeah, FL09.1985
Skills
- Organization and Time Management
- Training and Development
- Written Communication
- Planning and Coordination
- Attention to Detail
- Interpersonal Communication
- MS Office
- Problem-Solving
- Excellent Communication
- Dependable and Responsible
- Active Listening
- Critical Thinking
- MS Office
- Training and Development
Websites
Certification
Add your certifications here
- [Area of certification] Training - [Timeframe]
Timeline
Library Associate 3
LS&S Library System & Services
03.2014 - Current
Front Desk Medical Receptionist
Steven T Powell
10.2012 - 11.2013
Billing Specialist
Comprehensive Vein Center
08.2009 - 10.2012
Billing Specialist
The City Of Sunrise, Florida
12.1999 - 05.2009
Some College (No Degree) - General Studies
Broward College
Certification - Phlebotomy
Southern Technical Institute
Certification - Medical Assisting
National School of Health Technology