Michele Bonvillain

Conducted pre-authorization SNAP case reviews (full readings), with associated tasks and CRT email notifications. Completed interview observations on 10% of case reviews as required. Maintained an organizational system to aid in tracking and reporting. Coordinated with field on case review responses and corrections to complete case reviews timely with errors appropriately addressed and rectified. Addressed findings of re-reviews to include clearances and guidance. Collaborated with fellow team members by assisting with coverage and case questions. Provided field analysts with guidance and assisted less experienced analysts with step-by-step directives which included policy. Completion of all required training, mandatory quarterly trainings, NVRA, and enrichment courses for onboarding of CRT. Expertise in SNAP policy and knowledge of Cash programs, case processing, LITE functionality, and case review process.

Reviews case records and/or procedures in the local offices to assure that program benefits are accurately determined. Trained in SNAP, FITAP/Kinship Programs.
Prepares exit conferences, written reports, case reviews and confirmations. Sets standards of operation, checks progress and assures that policies are properly carried out. Conducts ongoing administrative programmatic reviews of field offices to ensure compliance with federal and state regulations. Recommends and directs plans to correct deficiencies regarding the use of personnel and overall efficiency measures and recommends changes in state procedures. Coordinates services and negotiates agreements with administrators of government and private agencies, doctors, lawyers, and executives in private industry. Researches and responds to parish office requests to clarify and interpret policy. Train new hires and assist analysts (SNAP/and CASH) with guidance on case processing. Served as Reports Analyst to clear statewide reports for NDNH (new hires), PSEU, Dup Member, Death Match, and Overdue Claims. Recently completed a Supervisor detail position from Jan-March 2023 (Program Manager Shenika Scoby).

Interprets and applies complex federal, state and local laws and regulations, program directives, and agency policies and procedures. Interviews clients/applicants to obtain information, assess employment and educational history, work abilities, and training interests in order to determine the support services needed. Serves as case manager for assigned caseload by recording findings, recommendations and services provided; completes case record forms and any necessary correspondence in connection with assigned cases. Served as Reports Analyst to clear statewide reports for NDNH (new hires), PSEU, Dup Member, Death Match, and Overdue Claims. Promoted to ES Specialist in 2021. Supervised 5 employees under direction of Program Manager due to no supervisor.

Responsible for conducting interviews for Medicaid and grant assistance on self-pay patients. Processed and billed eligible accounts for payment once certified. Posted payments and maintained business ledger.

Responsible for providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency assigned accounts.

Responsible for coordination of business operations. Duties entail assisting clients with filling out Medicaid applications and turning in verifications. Examine application packets for timeliness, completeness, and appropriateness prior to pending and assigning to analysts for processing. Counsel and refer potentially eligible recipients or applicants to other agencies. Responsible for processing payroll and inventory.

Responsible for pursuing business tasks such as admitting patient's status, Precertification of Insurance, Medicaid, and Medicare for inpatient/outpatient hospital stay. Register patients for clinic visits, outpatient surgery, and ancillary services. Determine a patient's financial status according to income, submit master changes to billing for processing, and verify LDET& HDX for patient information. Medicaid application certification. Training for all new hires, answers phones, filing, and other clerical office duties. Certified to complete Medicaid applications.