Michele Borrayo
Amarillo,TX
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
DEPUTY CLERK
POTTER COUNTY
03.2022 - Current
- Be proficient in all work areas with the ability to be self-motivated and also work on projects at the direction of the District Clerk.
- Maintain the ability to adapt to the changing technological environment and fully utilize computer programs and systems at all times.
- Accurately calculate, record and communicate tax court costs to customers, and attorneys.
- File documents into civil and tax cases in compliance with statutes.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Exercised sound judgment in resolving conflicts or discrepancies within case files, ensuring accurate record-keeping for future reference.
Supervisor
Sonic Drive
01.2019 - 09.2021
- Supervise 3 drive ins and oversee daily operations
- Managing and evaluating restaurant operations to ensure company standards and performance targets are achieved, including compliance with the Operations Manual, federal/state/local regulations, and company policies & procedures
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Retail associate auditor
NSF International
05.2018 - 01.2019
- Conduct food safety inspections
- Summarize and evaluate inspection/audit findings.
- Communicate findings/results of inspections/audits with client site management or appropriate client representatives.
- Develop effective work plans for the completion of assigned inspections/audits within a determined timeframe.
- Establish and maintain effective communication with key team members including audit delivery and client teams
Area Manager
Whataburger
06.2015 - 05.2018
- Prepare standard and special reports for senior management as assigned.
- Conduct and attend meetings as required.
- Communicate complaints involving Whataburger policy violations to Senior Area Manager, Director of Operations, or Director of Human Resources, as appropriate.
- Partner with Human Resources in any investigations that arise in the Area and work with HR to finalize and make decisions on any action to be taken.
- Work with the Sr
- Area Manager, Human Resources Team and/or Director of Operations to develop and implement an effective a Human Resources Recruitment Plan to accommodate growth and management succession in the Area.
- Serve as a resource for Manager Candidates (with Human Resources support) and have final accountability for every Manager hire.
- Conduct employee counseling when necessary, utilizing proper documents and assists Sr
- Area Manager and General Managers with counseling issues at the restaurant level.
- Conduct new product training as needed within the Area and track any issues that may arise.
- Conduct routine visits to restaurants in his or her area to ensure each General Manager is maintaining company standards
- If any deficiencies are found, work with management and staff to clearly outline the problem areas and assist them in developing a plan of action to correct problems in a timely manner.
- Collect accurate and critical information regarding the Market Area’s planned expenses and operating plans on an ongoing basis
- (P & L Reviews).
- Direct General Managers to achieve expense budgets ensuring the budgeted Gross Operating Profit.
- Investigate any cash losses that occur in the restaurants, partnering with Senior Area Manager, Director of Operations and Human Resources
- Communicate with Senior Area Manager and Director of Operations, providing an accounting of any findings
- Review robbery and theft procedures as necessary.
- Coordinate specific activity to capture opportunities for increasing profitable sales with each General Manager.
Area Leader
El Pollo Loco
01.2011 - 06.2015
- Providing leadership and management of multiple restaurants in a geographic territory
- Analyzing monthly sales, profit and budgetary results, and providing timely feedback, analysis and direction to restaurant management for cost containment and revenue realization
- Managing and evaluating restaurant operations to ensure company standards and performance targets are achieved, including compliance with the Operations Manual, federal/state/local regulations, and company policies & procedures
- Visiting restaurants regularly to conduct evaluations for ensuring operational compliance with customer service, facilities and staff appearance, food quality/preparation/safety, proper staff training, employee and guest safety, scheduling, and employee relations
- Measuring, creating and ensuring exceptional guest experiences
- Ensuring execution and compliance with all security, food safety, quality, and cleanliness standards
- Hiring, promoting, coaching, training, developing and retaining General Managers, Assistant Managers, and Shift Leaders
- Ensuring a respectful and diverse workplace exists in the restaurant
- Continually assessed risks associated with business operations, taking proactive measures to mitigate potential impact on company goals.
General Training Manager
El Pollo Loco
01.2008 - 01.2011
- Conflict resolution, maintain positive employee morale.
- Selection, training, of new staff.
- P&L management
General Manager
Jamba Juice
01.2006 - 01.2008
- Controls inventory levels.
- Analyze P&L statements
- Monthly team meeting to review staff development.
General Training Manager
Boston Market
01.1995 - 01.2006
- Served over 3500 guests per week.
- Conflict resolution
- Selection, training and development of new managers for company.
Education
Bachelor in Paralegal - Paralegal
Everest University - Tampa
Tampa, FL01.2013
Associate of Applied Science - Computer Business Administration
Heald Business College
Hayward, CA01.2003
Skills
- Staff development
- Inventory control
- Staff training and motivation
- Market growth
- P&L management
- Policy Enforcement
- Document Preparation
- Relationship Building
- Operations Support
- Record preparation
Languages
Spanish
Professional Working
Timeline
DEPUTY CLERK
POTTER COUNTY
03.2022 - Current
Supervisor
Sonic Drive
01.2019 - 09.2021
Retail associate auditor
NSF International
05.2018 - 01.2019
Area Manager
Whataburger
06.2015 - 05.2018
Area Leader
El Pollo Loco
01.2011 - 06.2015
General Training Manager
El Pollo Loco
01.2008 - 01.2011
General Manager
Jamba Juice
01.2006 - 01.2008
General Training Manager
Boston Market
01.1995 - 01.2006
Bachelor in Paralegal - Paralegal
Everest University - Tampa
Associate of Applied Science - Computer Business Administration
Heald Business College
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