Michele Borrayo
Amarillo,TX
Summary
Dynamic leader in restaurant multi-unit supervision with a proven track record in P&L management and staff development. Achievements include driving market growth and enhancing operational efficiency through effective relationship-building. Expertise in inventory control and team training consistently leads to surpassing performance targets. Career goals focus on further advancing organizational success through strategic leadership. Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
14
14
years of professional experience
Work History
Deputy Clerk
Potter County
03.2022 - Current
- Be proficient in all work areas with the ability to be self-motivated and also work on projects at the direction of the District Clerk
- Maintain the ability to adapt to the changing technological environment and fully utilize computer programs and systems at all times
- Accurately calculate, record and communicate tax court costs to customers, and attorneys
- File documents into civil and tax cases in compliance with statutes
- Completed complex court forms accurately, minimizing errors and potential delays in processing
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents
- Exercised sound judgment in resolving conflicts or discrepancies within case files, ensuring accurate record-keeping for future reference
Supervisor
Sonic Drive
Amarillo, TX
01.2019 - 09.2021
- Supervise 3 drive ins and oversee daily operations
- Managing and evaluating restaurant operations to ensure company standards and performance targets are achieved, including compliance with the Operations Manual, federal/state/local regulations, and company policies & procedures
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Monitored workflow to improve employee time management and increase productivity
- Evaluated employee performance and coached and trained to improve weak areas
Retail Associate Auditor
NSF International
Amarillo, TX
05.2018 - 01.2019
- Conduct food safety inspections
- Summarize and evaluate inspection/audit findings
- Communicate findings/results of inspections/audits with client site management or appropriate client representatives
- Develop effective work plans for the completion of assigned inspections/audits within a determined timeframe
- Establish and maintain effective communication with key team members including audit delivery and client teams
Area Manager
Whataburger
06.2015 - 05.2018
- Prepare standard and special reports for senior management as assigned
- Conduct and attend meetings as required
- Communicate complaints involving Whataburger policy violations to Senior Area Manager, Director of Operations, or Director of Human Resources, as appropriate
- Partner with Human Resources in any investigations that arise in the Area and work with HR to finalize and make decisions on any action to be taken
- Work with the Sr Area Manager, Human Resources Team and/or Director of Operations to develop and implement an effective a Human Resources Recruitment Plan to accommodate growth and management succession in the Area
- Serve as a resource for Manager Candidates (with Human Resources support) and have final accountability for every Manager hire
- Conduct employee counseling when necessary, utilizing proper documents and assists Sr Area Manager and General Managers with counseling issues at the restaurant level
- Conduct new product training as needed within the Area and track any issues that may arise
- Conduct routine visits to restaurants in his or her area to ensure each General Manager is maintaining company standards
- If any deficiencies are found, work with management and staff to clearly outline the problem areas and assist them in developing a plan of action to correct problems in a timely manner
- Collect accurate and critical information regarding the Market Area's planned expenses and operating plans on an ongoing basis (P & L Reviews)
- Direct General Managers to achieve expense budgets ensuring the budgeted Gross Operating Profit
- Investigate any cash losses that occur in the restaurants, partnering with Senior Area Manager, Director of Operations and Human Resources
- Communicate with Senior Area Manager and Director of Operations, providing an accounting of any findings
- Review robbery and theft procedures as necessary
- Coordinate specific activity to capture opportunities for increasing profitable sales with each General Manager
Area Leader
El Pollo Loco
01.2011 - 06.2015
- Providing leadership and management of multiple restaurants in a geographic territory
- Analyzing monthly sales, profit and budgetary results, and providing timely feedback, analysis and direction to restaurant management for cost containment and revenue realization
- Managing and evaluating restaurant operations to ensure company standards and performance targets are achieved, including compliance with the Operations Manual, federal/state/local regulations, and company policies & procedures
- Visiting restaurants regularly to conduct evaluations for ensuring operational compliance with customer service, facilities and staff appearance, food quality/preparation/safety, proper staff training, employee and guest safety, scheduling, and employee relations
- Measuring, creating and ensuring exceptional guest experiences
- Ensuring execution and compliance with all security, food safety, quality, and cleanliness standards
- Hiring, promoting, coaching, training, developing and retaining General Managers, Assistant Managers, and Shift Leaders
- Ensuring a respectful and diverse workplace exists in the restaurant
- Continually assessed risks associated with business operations, taking proactive measures to mitigate potential impact on company goals
Education
Bachelor - Paralegal
Everest University
Tampa, FL01.2013
Associate of Applied Science - Computer Business Administration
Heald Business College
Hayward, CA01.2003
Skills
- Staff development
- Inventory control
- Staff training and motivation
- Market growth
- P&L management
- Policy enforcement
- Document preparation
- Relationship building
- Operations Support
- Calendar management
- Record preparation
Languages
Spanish, Professional Working
Languages
Spanish
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balance401k matchPaid time offFlexible work hoursTimeline
Deputy Clerk
Potter County
03.2022 - Current
Supervisor
Sonic Drive
01.2019 - 09.2021
Retail Associate Auditor
NSF International
05.2018 - 01.2019
Area Manager
Whataburger
06.2015 - 05.2018
Area Leader
El Pollo Loco
01.2011 - 06.2015
Bachelor - Paralegal
Everest University
Associate of Applied Science - Computer Business Administration
Heald Business College
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