Michele Botello
Belle Chasse
Summary
Highly skilled Practice Administrator with background in healthcare management. Demonstrated strengths include strategic planning, staff development, and financial oversight within various service lines. Proven track record of improving operational efficiency, enhancing team performance, and ensuring provider performance, optimization, and efficiency are meeting benchmarks. Committed to fostering positive work environments and delivering high-quality patient care while exceeding goals.
Overview
14
14
years of professional experience
Work History
SENIOR PRACTICE ADMINISTRATOR, SURGICAL SERVICES
MANNING FAMILY CHILDRENS
New Orleans
01.2023 - Current
- Practice management of multiple surgical services – Dental, Oral Surgery, Orthodontics, the Heart Center, and Urology.
- Working closely with service line chiefs on strategic goals and initiatives for each program, including volume, referrals, productivity, revenue, and decreasing denials.
- Practice management of the dental program, including the dental pricing structure, self-pay estimates, billing oversight, denials, and revenue collections.
- Oversight of surgery block assignments for each service line, block utilization, and block releases.
- Oversight of two Jr. Practice administrators and their respective service lines.
- Oversight of optimal clinic and surgery templates to maximize patient throughput, to meet budget guidelines.
- Monitored financial performance reports and budget adherence for each service line.
- Created monthly reports monitoring metrics, such as appointment volume, no-shows, and collections for the departments and service line chief review.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
- Oversee staff in each department, working closely with clinic and finance leadership on programmatic growth to meet established goals.
- Oversaw recruitment efforts for new employees and provided onboarding training sessions.
- Managed daily operations of the practice, including scheduling appointments, processing payments, and maintaining records.
PRACTICE ADMINISTRATOR, SURGICAL SERVICES
MANNING FAMILY CHILDRENS
New Orleans
05.2020 - 01.2024
- Manage five surgical services: Dental, Oral Surgery, Orthodontics, Plastic Surgery, and Urology.
- Oversee staff in each department, working closely with clinic and finance leadership on program growth.
- Working closely with service line chiefs on strategic goals and initiatives for each program, including volume, referrals, productivity, revenue, and decreasing denials.
- Implementation of the dental program, including the dental clinic, Wisdom EMR, dental pricing structure, self-quotes, billing oversight, denials, and revenue collections.
- Oversee data analytics and queries to maintain U.S. News & World Report metrics and rankings.
PRACTICE ADMINISTRATOR, PROVIDER ONBOARDING
MANNING FAMILY CHILDRENS
New Orleans
01.2019 - 01.2020
- Created and oversaw the provider onboarding process, including meeting with all new providers joining the medical staff to help them through their first day on campus.
- Facilitated communication between departments to improve service delivery.
- Collaborate with medical staff and other supporting departments on provider onboarding enhancements.
- Report on monthly specialty volume, MTD volume, and budget variances for Plastic Surgery and Urology.
- Created the template for the team department to assist with easier overbook scheduling.
- Supervise the clinic template team, and ensure the cancellation and addition process is followed by clinic and operational leaders.
CLINIC MANAGER, AMBULATORY
MANNING FAMILY CHILDRENS
New Orleans
01.2018 - 01.2019
- Creation and supervision of the Float Pool staff that supported all primary and specialty care clinics.
- Managing staffing requests for float pool staff and new recruitment based on need.
- Collaborated with ambulatory leadership and executive teams on volume reconciliation, ambulatory budget, and clinic template cancellations.
- Assisted with budgeting tasks, such as tracking expenses, clinic volume, etc.
- Maintained the clinic volume dashboard and reports that were distributed to the executive suite.
- Organized executive meetings and prepared comprehensive agendas for discussions.
- Managed correspondence and maintained confidentiality of sensitive information.
- Liaised with internal departments to facilitate communication and project updates.
EXECUTIVE ASSISTANT
MANNING FAMILY CHILDRENS
New Orleans
01.2015 - 01.2018
- Support the VP, Ambulatory Division, and Chief Nursing Officer in Administration.
- Managed executive schedules and coordinated appointments for hospital leadership.
- Facilitated communication between departments to streamline operations and processes.
- Organized travel arrangements for staff attending conferences and events.
- Prepared agendas and minutes for board meetings and departmental discussions.
- Maintaining expense budgets, statistical budgets, and other spreadsheets, as requested.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
SECRETARY
MANNING FAMILY CHILDRENS
New Orleans
01.2011 - 01.2015
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Organized office supplies and managed inventory levels to support daily functions.
- Reconciling clinic charts pre- and post-visit requirements to send out clean billing claims.
- Managing provider clinic dictation, and ensuring clinic documentation is sent out to referring providers.
- Managed appointment scheduling for providers and department patients.
- Scheduled ENT Surgeries for 3 providers.
Education
Masters - Business Administration
LOUISIANA STATE UNIVERSITY
Shreveport, LA01.2024
Bachelor of Science - Business Administration
LOUISIANA STATE UNIVERSITY
Alexandria, LA01.2022
Skills
- Hospital management and operations
- Practice management
- Financial analysis
- Revenue cycle management
- Data analytics
- Performance metrics
- Budget management
- Staff supervision
- Employee performance
- Strategic business planning
- Performance monitoring
- Team collaboration
- Effective communication
- Problem solving
- Adaptability and flexibility
- Attention to detail
- Employee retention strategies
- Multitasking
References
References upon request
Accomplishments
- Successfully built a dental program with four subspecialties – Peds Dental, General Dental, Oral and Maxillofacial Surgery, and Craniofacial Orthodontics
- Successfully built a dental clinic including operations, staffing levels, and net revenue management.
- Successfully creating dental payer enrollment cost structure with provider fees and contracts
- Dental clinic resulted in positive net revenue of $746,000 in 2023 and 2024 projection is $1.4 million.
- Onboarded over 150 new providers in organization collaborating with medical staff, payer credentialing, billing, and clinical support.
- Reduction of final denials for pre-authorizations totaling $150,000 through process improvement and EMR automation.
- Successfully transitioned electronic medical record to dental module improving patient outcomes and efficiency in clinic.
References
References available upon request.
Timeline
SENIOR PRACTICE ADMINISTRATOR, SURGICAL SERVICES
MANNING FAMILY CHILDRENS
01.2023 - Current
PRACTICE ADMINISTRATOR, SURGICAL SERVICES
MANNING FAMILY CHILDRENS
05.2020 - 01.2024
PRACTICE ADMINISTRATOR, PROVIDER ONBOARDING
MANNING FAMILY CHILDRENS
01.2019 - 01.2020
CLINIC MANAGER, AMBULATORY
MANNING FAMILY CHILDRENS
01.2018 - 01.2019
EXECUTIVE ASSISTANT
MANNING FAMILY CHILDRENS
01.2015 - 01.2018
SECRETARY
MANNING FAMILY CHILDRENS
01.2011 - 01.2015
Masters - Business Administration
LOUISIANA STATE UNIVERSITY
Bachelor of Science - Business Administration
LOUISIANA STATE UNIVERSITY
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