Michele Bousquet
Taunton,MA
Summary
Dedicated Clerk with 23 years of experience in medical and city offices. Superb attention to detail and multitasking talents. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
23
23
years of professional experience
Work History
Head Administrative Clerk
Board Of Health
05.2020 - Current
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Prepares, processes and verifies purchase orders, requisitions, vouchers and other records
- Monitored and tracked budgets and expenses.
- Issues burial permits, funeral directors permits and mobile home park permits
Principal Clerk
Department Of Public Works
05.2019 - 05.2020
- Provided quality clerical support through data entry, document management and email correspondence.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Worked overtime during emergency situations.
- Cross-trained in all DPW divisions as needed.
- Issued trench and sewer permits
Medical Records Clerk & Central Supply/Purchasing Coordinator
Taunton Nursing Home
04.2015 - 05.2019
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Supported medical staff by providing organized and accurate medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Followed exact procedures for handling transfers and other releases of medical records.
- Maintained inventory of medical supplies
- Purchased all medical supplies, over the counter medications and medical forms for the facility.
- Maintained yearly budget.
- Responded to conflict and resolutions of resident/family concerns regarding medical equipment
Receptionist
Taunton Nursing Home
11.2013 - 04.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Performed clerical duties on a daily basis as assigned by office manager and administrator.
- Answered phone promptly and directed incoming calls to correct offices.
- Prepared deposits for resident rent and conducted weekly banking transactions for each resident account.
- Maintained inventory of office supplies.
- Maintained daily and monthly resident census.
Administrative Assistant/Scheduler
Morton Home Care Services
09.2000 - 07.2012
- Assisted coworkers and staff members with special tasks on daily basis.
- Responsible for scheduling of more than 25 clinicians
- Placed strict focus on set up and installation of telemonitor systems in homes.
- Maintained daily point of care equipment for clinicians including laptops and palms.
- Other duties included direct care, chart audits, insurance claims and outside vendor supply ordering.
Education
Bachelor of Science - Nursing
University Massachusetts Dartmouth
North Dartmouth, MA06.1996
High School Diploma -
Taunton High School
Taunton, MA06.1992
Skills
- Billing and Invoicing
- Mail Routing
- Budget Support
- Database Maintenance
- Customer Service
- Multitasking Abilities
- Attention to Detail
Timeline
Head Administrative Clerk
Board Of Health
05.2020 - Current
Principal Clerk
Department Of Public Works
05.2019 - 05.2020
Medical Records Clerk & Central Supply/Purchasing Coordinator
Taunton Nursing Home
04.2015 - 05.2019
Receptionist
Taunton Nursing Home
11.2013 - 04.2015
Administrative Assistant/Scheduler
Morton Home Care Services
09.2000 - 07.2012
Bachelor of Science - Nursing
University Massachusetts Dartmouth
High School Diploma -
Taunton High School
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