Michele Bradley
Pocahontas,IL
Summary
Personable and compassionate individual with strong dedication to patient care and rehabilitation. Adept in understanding rehabilitation techniques and proficient in assisting with therapeutic exercises and treatments. Committed to improving patient outcomes through supportive and effective rehabilitation practices. Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations. Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences. Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Team Member
Arbys Resturant
08.2024 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Greeted customers at drive-thru and took food orders.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
Deli Worker
Walmart
03.2024 - 08.2024
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Promoted a positive work environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Collaborated with fellow team members to ensure seamless operation during peak hours.
- Trained new employees on deli operations, policies, and procedures, contributing to a more efficient workforce.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Maximized shelf life of perishable items through proper storage methods following company guidelines.
Assistant Store Manager
BP Gas Station Service/ Conaco
02.2023 - 04.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Shift Supervisor
SUBWAY®Restaurants
06.2022 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
Education
Associate Of Applied Arts - Office Technologies
Kaskaskia College
Centralia, IL06.2007
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Customer engagement
- Basic math
- Time management
- Cash handling
- Problem-solving
- Food handling
- Cooking
- Food preparation
- Teamwork and collaboration
- Cleaning and sanitation
- Verbal and written communication
- Food handling safety
- Order management
- Inventory management
- Initiative-taking
- Telephone etiquette
- Positive attitude
- Reliability and punctuality
- Product knowledge
- Conflict resolution
- Adaptability and reliability
- Hospitality and accommodation
- Clear communication
- Integrity and honesty
- Creativity and innovation
- Heavy lifting
- Initiative and Self-motivation
- Crew leadership
Certification
- Food Handler Certification - State or Local Health Departments.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- First Aid Certification - American Red Cross or St John Ambulance.
- Alcohol Server Certification (varies by state) - State Liquor Control Board or Third-Party Providers.
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Certified Nursing Assistant (CNA)
- Automated External Defibrillator (AED) Use Certification - American Heart Association.
Languages
Spanish
Limited Working
Timeline
Crew Team Member
Arbys Resturant
08.2024 - Current
Deli Worker
Walmart
03.2024 - 08.2024
Assistant Store Manager
BP Gas Station Service/ Conaco
02.2023 - 04.2024
Shift Supervisor
SUBWAY®Restaurants
06.2022 - 02.2023
Associate Of Applied Arts - Office Technologies
Kaskaskia College
- Food Handler Certification - State or Local Health Departments.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- First Aid Certification - American Red Cross or St John Ambulance.
- Alcohol Server Certification (varies by state) - State Liquor Control Board or Third-Party Providers.
- CPR/AED Certification
- ServSafe Food Handler's Certification
- Certified Nursing Assistant (CNA)
- Automated External Defibrillator (AED) Use Certification - American Heart Association.
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