Michele Brandon

• Go through the applications before sending them to supervisors to find qualifying applicants.
• I assist with interviewing prospective employees and provide input to shift supervisors on hiring.
• Responsible for onboarding and training new employees.
• Provided training to new hires on policies and procedures.
• Responsible for managing employees' hours, time cards, and PTO requests.
• Responsible for tracking Work Comp and FMLA.
• Organized team activities to build morale and to create a pleasant workplace culture.
• Plan and organize yearly summer parties and awards banquets for employees.
• Oversee vendor relationships, and negotiate service agreements for office and janitorial supplies.
• Ordered supplies and equipment to maintain adequate inventory levels for plant and office supplies.
• Managed front desk operations, including greeting visitors, answering questions, or directing them to the appropriate manager.
• Responsible for daily invoicing for prior-day loads that were delivered to customers.
• Responsible for tracking and entering raw materials.
• Responsible for entering and coding vendor invoices and weekly checks to ensure payments are made in a timely manner.
• Responsible for accounts receivable and past-due accounts.
• Responsible for tracking communications with customers regarding past due payments, collecting payments, or sending accounts to collections.
• Responsible for verifying credit card purchases and receipts.
• Responsible for completing the month-end procedure and sending preliminary reports to management.

.

• Managed daily operations of healthcare business office functions.
• Answered phones promptly and directed calls appropriately.
• Ordered supplies when necessary to keep the office running smoothly.
• Organized filing systems for easy retrieval of documents.
• Monitored office inventory to maintain supply levels.
• Ensured that all office equipment was maintained properly.
• Managed office budget and ensured accurate financial records were kept.
• Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
• Provided administrative support to senior management as needed.
• Enhanced office environment to ensure a safe and clean environment for all employees and residents.
• Facilitated communication and coordination between department heads, staff, residents, and residents' family members.
• Facilitated communication between departments to enhance collaborative efforts.
• Provided customer service support to residents by responding to inquiries in a timely manner.
• Resolved residents' or family members' complaints in a professional manner while maintaining high standards of service.
• Handled the confidentiality of residents' records.
• Maintained accurate financial records and managed each resident's trust accounts.
• Responsible for Accounts Receivables.
• Coordinated new admissions with all departments.
• Scheduled transportation for residents to medical appointments.
• Completed and/or coordinated yearly Medicaid reviews.
• Completed and/or coordinated yearly Social Security reviews for residents.
• Responsible for scheduling the nursing staff for the monthly nursing schedule.
• On call for nursing staff.
• Responsible for finding replacements for nursing staff to ensure resident care.
• Coordinated payroll processing, including verification of hours for all staff, and distribution of paychecks.
• Maintained employee records, including payroll, vacation time and benefits information.
• Performed human resources functions by conducting new hire orientation and administering benefits.
• Maintained all absences and disciplinary actions when needed.
• Managed workman's comp claims and FMLA paperwork.
• Responsible for accounts payable for the facility.
• Billing services for our on-site therapy department.

• I was responsible for the day-to-day functions of the Knoxville office.
• Managed office inventory and placed new supply orders.
• Maintained office supplies and equipment, ensuring readiness for daily tasks.
• Maintained filing system for records, correspondence and other documents.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Oversaw staff schedules, ensuring adequate coverage for all operational needs.
• Completed a thorough opening and closing to maintain operational standards each day.
• Processed timecards and prepared them for the payroll process.
• Trained new employees on company policies and operational best practices.
• Entered new customers into the system for four locations.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• 
  
• Coded and entered daily invoices with in-house accounting software.
• Updated policies and procedures.
• Compared prices for office supplies to keep within budget for each location.
• Completed month-end for all of the four locations.
• Completed end-of-month statements
• Designed ads for newspapers for new departments within the company.

• Performed clerical duties such as filing paperwork, copying documents, faxing forms.
• Assisted customers with WIC eligibility requirements and benefits.
• Answered questions from clients concerning program rules, regulations and benefits.
• Ensured compliance with state and federal regulations in documentation processes.
• Ensured compliance with federal and state laws and regulations pertaining to WIC program operations.
• Monitored inventory levels of WIC approved foods; reordered when needed.
• Processed applications for new WIC participants, including verifying eligibility.
• Assisted in developing educational materials for clients on proper use of WIC benefits.
• Attended trainings related to program updates, regulations, policies, procedures.
• Issued checks or vouchers to clients for purchasing approved food items at authorized stores.
• Maintained confidentiality of sensitive client information according to HIPAA standards.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
• Traveled to the different counties that Marion County served.
• Care Coordinator for the Diabetic Home Program.
• Conducted interviews with applicants, explaining benefits process, and which programs were available.
• Managed the intake of new clients and performed routine follow-ups to homes or clinics.
• Maintained accurate records of participant eligibility and benefits.
• Answered questions and responded to inquiries to deliver high level of service to patients.
• Informed applicants of other agencies providing useful or related assistance.
• Coordinated outreach efforts to increase program awareness in the community.

• Managed daily operations of care services to ensure compliance with quality standards.
• Prioritized and delegated daily work schedules to meet the needs of the clients.
• Hired and trained service department staff to drive performance.
• Created employee work schedules to keep shifts properly staffed.
• Supervised staff training programs to enhance team performance and service delivery.
• Coordinated patient care plans in collaboration with healthcare professionals and families.
• Oversaw scheduling and resource allocation to meet client needs and service demands.
• Pitched in to complete various duties during peak periods or employee absences.
• Implemented safety protocols to maintain a secure environment for clients and staff.
• Responsible for interviewing applicants and would follow them through the hiring process to ensure they have an understanding of our policies and procedures.
• Recruited and trained new employees to meet job requirements.
• Provided leadership, insight, and mentoring to newly hired employees.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Managed daily referral and intake functions.
• Maintained and monitored all staff and client schedules.
• Assigned and supervised staff, caseloads, and productivity.
• Kept records of staff's attendance, call-ins, and PTO.
• Overseen monthly billing activities.
• Perform admissions.
• Meet with the client to determine care needs, and make follow-up calls and visits.
• Coordinated with other departments within the organization to ensure seamless delivery of services.
• Responsible for the implementation and data collection of the client satisfaction survey.
• Assisted with starting and managing services in southern Iowa that were in need of the services we provided.
• Coordinated with sales and marketing teams to develop service offers and promotions.
• On call after hours.
• Assisted families with their long-term care insurance policies.
• Reviewed customer billing statements for accuracy prior to release.

• Traveled to the client's home and assisted with ADLs and homemaking services.
• Assisted clients in finding appropriate solutions for their home needs.
• Demonstrated commitment to providing exceptional customer service by anticipating customer needs and responding quickly to requests.
• Scheduled for 700+ clients and 125 HHAs.
• Answered calls, filtered client complaints.
• Resolved customer complaints in a timely manner.
• Maintained accurate documentation of patient interactions and care procedures consistently.
• Coordinated patient care plans with interdisciplinary teams for optimal service delivery.
• Scheduled admissions, recertifications, and discharges for RN Case Managers.
• Built out schedules for RNs and HHAs once an admission order was received for every new client.

• I traveled to patients' homes wherever they called home to assist with ADLs for terminally ill patients.
• Educated patients and families about the disease process.
• Coordinated patient schedules for timely and effective hospice care delivery.
• I traveled and trained new staff for the surrounding offices.
• Ordered medical supplies for patients and the nurses.
• Help start the Private Duty Extra Care Program.
• Interviewed, hired, and trained new staff.
• Responsible for the day-to-day functions of the Extra Care Program.
• Managed communication between patients, families, and healthcare providers.
• Scheduled staff shifts to ensure adequate coverage for patient needs.
• Responded promptly to scheduling inquiries from patients and team members.
• Responded promptly to all customer inquiries regarding availability or schedule changes.
• Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
• Maintained accurate records of patient appointments and staff availability.
• Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
• Provided support in resolving scheduling conflicts between employees.
• Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
• Sent appropriate documentation to insurance companies.
• On call after hours.
• Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.