Michele Brannan
Temecula,CA
Summary
Experienced Assistant Director of Licensing, currently spearheading the Licensing department at Pechanga Gaming Commission, with a strong background in regulatory compliance and operational management. Proven ability to lead and develop teams, implement strategic plans, and oversee departmental goals and budgets. Expert in interpreting and applying gaming laws and regulations, with a focus on background investigations and licensure. Demonstrates excellence in decision-making related to gaming licenses and adept in the coordination of licensing sanctions and the hearing process. Previously held roles in vendor licensing and front desk coordination, showcasing a comprehensive understanding of licensing processes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Director of Licensing
PECHANGA GAMING COMMISSION
12.2017 - Current
- Lead a team of 13 in the Licensing Department, overseeing recruitment, training, scheduling, and performance evaluation. Develop and execute plans to meet departmental goals. Collaborate with Commissioners on objectives, risk assessment, and compliance matters. Work closely with Pechanga Resort & Casino Human Resources Department to align goals. Contribute to budget planning and administration. Interpret and enforce regulatory guidelines from NIGC and DOJ, updating Standard Operating Procedures accordingly. Ensure adherence to company policies and regulations in licensing processes. Assist in determining applicant eligibility and suitability. Support Commission hearings and appeals, fulfilling documentation and reporting obligations to regulatory agencies. Played a key role in coordinating the department's reopening after the pandemic shutdown.
Vendor Licensing Agent
PECHANGA GAMING COMMISSION
09.2012 - 12.2017
- Conduct comprehensive review and processing of gaming license applications for both vendors and vendor employees, meticulously verifying completeness and accuracy. Collect and authenticate supporting documents including court records, tax returns, financial statements, and credit reports. Maintain meticulous vendor tracking reports and databases to track license issuance and renewal dates. Record and manage all communication with vendors and employees, setting clear expectations for follow-up. Ensure the accuracy and currency of electronic records while managing multiple databases and detailed logs with professionalism and precision.
Front Desk Coordinator
PECHANGA GAMING COMMISSION
10.2011 - 09.2012
- Welcome and assist guests and employees with professionalism and courtesy, providing direction as needed. Accurately process paperwork for temporary day vendors. Coordinate appointments for team members, newly hired employees, and vendors to meet with the Licensing Department, ensuring smooth scheduling. Clearly explain licensing application procedures and requirements. Compile comprehensive monthly, quarterly, and yearly summaries of temporary day vendors, presenting data graphically when necessary. Prepare informative packets and training materials for new employees. Efficiently manage office supplies, placing orders and tracking inventory. Respond to phone calls and direct them appropriately.
Office Manager
BRANNAN ENTERTAINMENT
12.2007 - 07.2011
- Oversee comprehensive administrative operations for a Mobile Disc Jockey company. Responsively handle incoming phone calls, messages, and inquiries. Skillfully draft contracts and correspondence for both new and existing clients. Ensure accurate management of accounting payments and receipts. Arrange travel and accommodations for the company owner. Coordinate Audio/Visual requirements and schedule arrangements. Procure necessary office supplies and equipment. Conduct meetings with prospective clients to discuss future wedding entertainment needs.
Education
B.S. Business Administration / Marketing -
SAN DIEGO STATE UNIVERSITY
01.1995
Skills
- Excellent verbal and written communication ability
- Demonstrated supervisory ability
- Policy implementation
- Regulatory Compliance and Law Interpretation
- Strategic Planning and Implementation
- Team Leadership and Staff Development
- Budget Management
- Process Improvement and SOP Formulation
Certification
- Tribal Human Resources Professional (THRP) Certification, 2023
- POST Background Investigation Certification, 2022
- Brad Worthy International Leadership Development Certificate, 2021
- Dale Carnegie Leadership Training for Managers, 2018
- Wicklander-Zulawski & Associates (W-Z) Premier Advanced Interview & Interrogation Techniques Workshop, 2016
- UNLV Pre-Licensing Financial & Background Investigations Seminar, 2016
References
References available upon request
Timeline
Assistant Director of Licensing
PECHANGA GAMING COMMISSION
12.2017 - Current
Vendor Licensing Agent
PECHANGA GAMING COMMISSION
09.2012 - 12.2017
Front Desk Coordinator
PECHANGA GAMING COMMISSION
10.2011 - 09.2012
Office Manager
BRANNAN ENTERTAINMENT
12.2007 - 07.2011
B.S. Business Administration / Marketing -
SAN DIEGO STATE UNIVERSITY
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