Michele Brown
Tomball,TX
Summary
Top performing Conference Manager and Office Manager with a passion for customer service and organization. Over 20 years of experience impacting positive organizational outcomes through administrative task, communication to all levels of staff, and superior customer service skills. An enthusiastic commitment to office leadership, planning and communication as a key driver of company goal attainment. Confident in ability to collaborate with cross-functional teams to solve complex, high stakes problems. Committed to continuous improvement and contributing to team success.
Overview
19
19
years of professional experience
Work History
Paraprofessional, PALs
Tomball ISD
Tomball, TX
12.2022 - Current
- Assisted teachers with planning and preparing lessons for students.
- Provided guidance to students in the classroom setting.
- Attended professional development workshops related to job responsibilities.
- Ensured that all safety regulations were followed in the classroom environment.
Administrative Assistant/Conference Manager
AMMG
01.2013 - 11.2022
- Ensured efficient operations by performing various administrative and secretarial tasks for the co-owners of a continuing medical education conference.
- Effectively oversaw the coordination of on-site meetings for a multi-day conference hosting 450-500 medical professionals, featuring four simultaneous pre-conference sessions
- Maintained budget for food and beverage, ensuring meeting a minimum F&B requirement of over $90,000.
- Create and mail monthly membership invoices and receipts
- Streamlined administrative processes by assisting medical professionals with speaker paperwork, addressing membership questions, and tracking continuing education credits for successful participation in medical conferences.
- Managed a team of conference staff and vendors, which included supervising temporary workers.
- Managed and facilitated travel arrangements for guest speakers and participants
- Effectively facilitated communication between speakers, sponsors, and attendees for successful conference experiences.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Administrative Assistant/Support Desk
SysGen, Inc.
01.2007 - 01.2010
- Perform administrative and secretarial support for supervisor
- Answered support phone calls and e
- Maintain training schedule for software package
- Data entry desk tickets for software package
- Escalate to the appropriate technical support person
- Coordinated and managed multiple priorities and projects.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Assistant Meeting Planner
Destinations
Montgomery, AL
01.2005 - 01.2007
- Provided efficient on-site management for large-scale farmer's federation meetings with over 600 participants.
- Ensured successful implementation of budgeted meetings through a collaborative approach with internal stakeholders
- Managed registration paperwork and facilitated seamless travel coordination with an external agency.
- Aided in overseeing room setups on site.
- Reserved conference rooms and other appropriate venues.
- Organized catering services for meetings and special events.
- Coordinated with clients to determine meeting objectives, topics, and agendas.
Education
B.S. in Education -
Northern Illinois University
Certified in Microsoft Excel, Word -
Skills
- Meeting Management
- Coordination
- Supervision
- Performance Improvement
- Customer Complaint Handling/Resolution
- Customer Satisfaction Enhancement
- Office Administration
- Database Management
- Spreadsheet Management
- Travel Coordination
- Expense Reporting
- Scheduling
- Meeting planning
- Clerical Support
Volunteer Experience
- USO, Center Volunteer at George Bush International Airport, 2017, current
- Girl Scouts of San Jacinto, Adult Volunteer and Cookie Community Manager, 2019, current
Timeline
Paraprofessional, PALs
Tomball ISD
12.2022 - Current
Administrative Assistant/Conference Manager
AMMG
01.2013 - 11.2022
Administrative Assistant/Support Desk
SysGen, Inc.
01.2007 - 01.2010
Assistant Meeting Planner
Destinations
01.2005 - 01.2007
B.S. in Education -
Northern Illinois University