Michele Brown
Bristol,RI
Summary
Proven leader with extensive experience at the Animal Rescue League of Fall River, adept in staff management and safety compliance. Excelled in creating efficient, safe environments, enhancing patient care, and streamlining operations. Skilled in marketing and emergency response, consistently achieving high levels of client satisfaction and operational excellence.
Overview
15
15
years of professional experience
Work History
Residential Manager
James L Maher Center
- Reported and documented maintenance requests and scheduled appropriate services.
- Fostered community relationships to improve resident satisfaction through [Activity] and [Activity].
- Conducted property move-ins, move-outs and walk-through inspections.
- Managed, scheduled and determined workload for [Number]-member property management team.
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Collected, recorded and deposited monthly rents from over [Number] tenants.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Responded to Common Area Maintenance (CAM) inquiries.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept and maintained financial records for each individual in the home as well as household finances.
- Scheduled and accompanied individuals to and from appointments.
- Coordinated and conducted staff meetings, training sessions, etc.
- Assisted in developing Staff policies, and implementing of such policies.
- Hiring and training of new support staff. Firing of support staff after meeting with HR.
- Maintaining staff records, disciplinary actions, PTO records
Animal Caretaker
Animal Rescue League of Fall River
01.2022 - Current
- Protected animals from care errors by maintaining clear and secure tags.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Learned and followed safety protocols for transporting animals to and from facilities to avoid injuries and keep animals safe.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Followed pet care instructions for dietary needs and medication regimens.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Educated visitors and staff on proper animal care and handling.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Reset procedure rooms between appointments and disinfected equipment.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Monitored animals for behavioral problems and signs of health issues.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Assisted with development of animal behavior modification plans.
Assistant Clinic Manager
DBA Sylvan Animal Clinic- ARLFR
03.2009 - 01.2022
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Hired, trained and supervised employees to maintain team of high performers.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Education
High School Diploma -
Bristol High School
Bristol, RI06.1983
Skills
- Marketing and Advertising
- Property Management
- Staff Management
- Policy Enforcement
- Case Management
- Building Maintenance
- Property Inspections
- Maintenance Coordination
- Treatment Planning
- Emergency Response
- Technical knowledge
- Complaint Handling
- Rule Enforcement
- Client Transportation
- Medication Management
- Safety Compliance
- Supply Management
- Supply Coordination
- Vaccine Administration
- Test Sample Collection
- Pet Handling
- Exercising and Playing
- Wound Cleaning
- Disease Prevention
- Medication Regimens
- Enclosure Maintenance
- Critical Thinking
- Towel Folding
- Animal Interaction
- Shelter Cleaning
- Animal Nutrition Management
- Animal Laboratory Support
- Marketing and Advertising
- Dietary Restrictions
- SOP Compliance
- Microsoft Office
- Housekeeping Duties
- First Aid and Immunizations
- Illness and Injury Detection
- Animal Observations
- Supply Unloading and Storage
- Animal Quarters Maintenance
- Feeding and Watering
- Problem Identification
- Information Collection and Recording
- Human and Animal Safety
- Materials Ordering
- Food Intake Monitoring
- Policy and Procedure Explanations
- Pet Owner Advisory
- Facility Laundry and Cleaning
- Supply Maintenance
- Treatment Documentation
- Physical Condition Monitoring
- Kennel Disinfection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Animal Caretaker
Animal Rescue League of Fall River
01.2022 - Current
Assistant Clinic Manager
DBA Sylvan Animal Clinic- ARLFR
03.2009 - 01.2022
High School Diploma -
Bristol High School
Residential Manager
James L Maher Center
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