Michele Brown
Philadelphia,PA
Summary
Dynamic professional with experience as a Correctional Officer at SCI PHOENIX, skilled in conflict resolution and emergency response. Proven ability to enhance community safety and streamline patient access processes, ensuring compliance with HIPAA regulations. Committed to delivering exceptional service and improving operational efficiency in high-pressure environments.
Overview
2027
2027
years of professional experience
Work History
Correctional Officer
SCI PHOENIX
Assisted in managing adult male prisoner populations and contributed to community safety. Supported effective care, custody, and control of inmates. Developed skills and techniques for supervising inmates.
Patient Access Representative
Jefferson Torresdale Hospital
Philadelphia, PA
03.2017 - 05.2026
- Assisted patients with registration processes and insurance verification to ensure accurate data collection.
- Scheduled appointments efficiently while maintaining a high level of customer service and patient satisfaction.
- Collaborated with healthcare team to streamline patient flow and reduce wait times in the admissions area.
- Maintained confidential patient information in compliance with HIPAA regulations, ensuring data integrity and security.
- Educated patients on hospital services and procedures to enhance understanding and improve their overall experience.
Education
High School Diploma -
Archbishop Ryan
Philadelphia, PA06-1988
Skills
First aid training
Emergency response
De-escalation techniques
Conflict resolution skills
Timeline
Patient Access Representative
Jefferson Torresdale Hospital
03.2017 - 05.2026
Correctional Officer
SCI PHOENIX
High School Diploma -
Archbishop Ryan