Michele Bruening
Cincinnati,OH
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Receptionist
Stephen Heiss, MD
Cincinnati, OH
10.2015 - 01.2017
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
Customer Service/Data Entry Clerk
Viking Office Products
Cincinnati, OH
10.1986 - 02.1997
- Provided courteous customer assistance regarding the acceptance and processing of orders
- Responsible for satisfying customer's needs and concerns through effective communication and follow-up in accordance with company's procedure and policies
- Effectively resolving customer complaints and product information
- Daily data entry and computer operations
- A floater for 3 different positions
- Training new employees
- Performed data entry from paper documents, emails, and other sources into computer systems.
Tax and Escrow Accouts Representative
Columbia Federal Savings & Loan
Hamilton , OH
09.1985 - 10.1986
- Greeted customers and responded to inquiries in a timely manner
- Answered phone calls and directed them to appropriate personnel
- Established positive relationships with customers through effective communication techniques
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service
- Updating customer files and typing correspondence
- Maintained positive working relationship with fellow staff and management.
Education
Some College (No Degree) - Business Administration
Miami University - Middletown Branch
Middletown, OHSkills
- File Management
- Project Coordination
- Clerical Support
- Technical Support
Certification
Training - Certificates Awarded
- The Magic is Me (1994)
- PC Basics (1994)
- Always Say Yes (1993)
- Customers....The Name Of The Game (1993)
- Impressing Customers- Inch by Inch (1991)
- Phonetastic Service (1991)
- Polishing Your Skills to Impress Customers (1989)
- Dealing with Difficult Customers (1988)
Timeline
Receptionist
Stephen Heiss, MD
10.2015 - 01.2017
Customer Service/Data Entry Clerk
Viking Office Products
10.1986 - 02.1997
Tax and Escrow Accouts Representative
Columbia Federal Savings & Loan
09.1985 - 10.1986
Some College (No Degree) - Business Administration
Miami University - Middletown Branch