Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Interests
Timeline
Hi, I’m

Michele Bryan

Michele Bryan

Summary

Understanding and hardworking Peer Support Specialist with proven ability to build trusting relationships, who is knowledgeable in care system navigation and willing to share life experiences related to mental and emotional illness. Energetic, engaging, and out-going professional with strong communication skills and experience providing mental support and access to support services as well as advice and assistance to those wanting to change lives positively. Caring with genuine concern for wellbeing of others and committed to advocating for changes in the mental health/substance abuse policies.

Overview

24
years of professional experience
1
Certification

Work History

NAMI-SNM

Volunteer Instructor and Group Facilitator
07.2018 - 11.2023

Job overview

  • Promoted a positive learning experience by establishing clear expectations and strictly following NAMI protocols.
  • Created a supportive environment by fostering trust, empathy, and mutual respect among group participants.
  • Explored creative problem-solving methods to encourage innovative thinking and solutions within the group context.
  • Worked with a multi-disciplinary team to advise the 3rd Judicial Court judge regarding clients adherence/nonadherence to Treatment teams' expectations.

R I International

Certified Peer Support Specialist
04.2022 - 09.2022

Job overview

  • Enhanced client recovery by providing effective listening, trauma-enforced care, and emotional support in one-on-one settings, offering insights from a peer perspective.
  • Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals. Listened to clients' concerns and provided encouragement and support.
  • Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
  • Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety and stability within the supportive environment.
  • Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
  • Assisted clients in developing personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
  • Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services. Helped create a multi-resource database of service-providers.
  • Attended classes and seminars to enhance knowledge of trauma-informed care, CPR, housing the homeless, and de-escalation techniques.

Lowes' Home Improvement

Customer Service Cashier
06.2009 - 06.2014

Job overview


  • Maintained a clean, well-stocked, and organized workspace, promoting a welcoming environment for customers.
  • Handled sensitive information securely, while processing purchases, returns and exchanges with care and efficiency; adhering to store policies while prioritizing customer satisfaction.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed. Developed and maintained positive relationships with customers in order to foster repeat business.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations, while actively adhering to guidelines regarding in loss prevention.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Participated actively in monthly team meetings to discuss strategies for improving overall performance within the store.
  • Actively listened to customers; handled concerns quickly and escalated major issues to the appropriate supervisor.
  • Worked with floor managers and department leaders to meet wide range of customer needs; directing customers to the appropriate departments for enhanced customer service.
  • Responded promptly to requests for assistance, spills, and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Caribou Coffee

Shift Manager
09.1999 - 04.2009

Job overview

  • Trained new employees and improved overall team performance by effectively delegating tasks and providing clear instructions ensuring seamless integration into the team.
  • Contributed to increased sales revenue by creating displays and properly rotating merchandise to ensure freshness and desirability, as well as increasing product awareness.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Tracked inventory levels weekly, maintaining optimal stock availability while minimizing waste and costs, in compliance with recognized standards for food quality and safety.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Developed strong relationships with customers to ensure a sense of welcome and continues repeat business.
  • Reconciled registers and on-site safe nightly to ensure correct cash amounts.
  • Exercised composure under pressure and de-escalated customer service scenarios. Handled escalated customer issues effectively in a calm demeanor, ensuring the safety of both customers and work team.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.

Education

Northcentral University
San Diego, CA

Master of Science from Forensic Psychology
10.2022

University Overview

Developed a theoretical outdoor treatment program for juvenile repeat offenders.

Focused on how female victims of domestic violence are less likely to receive equitable treatment in the judicial system.

Improved computer skills such as spreadsheets, research, and general use.

Virginia Commonwealth University
Richmond, VA

Master of Science from Rehabilitation Psychology
05.1994

University Overview

Learning the basics regarding helping the unhoused population and persons with co-morbid difficulties achieve and retain their place in the workforce.

Trained said individuals in their work placement and provided documentation of daily events.

Wayland Baptist University
Plainview, TX

Bachelor of Arts from Psychology/English, Teaching Certification Both
06.1989

University Overview

Earned two bachelor-level degrees and a teaching certification in both Psychology and English at the secondary level within four years' time.

Skills

  • Curriculum development and lesson planning for a diverse cultural population
  • Attendance monitoring for the Job Training Partnership Act Presenting and interpreting skill and interest surveys for laid-off persons wishing to earn educational scholarships
  • Making people feel welcome and accepted, paired with the ability to get along well with persons from a variety of backgrounds
  • Computer skills and experience
  • Planning, organizing, and staging events
  • Providing trauma-informed care with empathetic listening, using skills involving motivational interviewing
  • Strong communication and interpersonal skills
  • Problem-solving skills, advocating, and networking for the clients' benefit
  • Professional conduct, confidentiality, and demeanor
  • Adaptability and ability to conform to expected protocols

Certification

  • Certified Peer Support Worker, with a Supportive Housing credential. Expires 11/11/24
  • Texas Teaching License Psychology and English, Secondary level, Lifetime since June, 1989

Affiliations

Affiliations
  • NAMI-SNM, Las Cruces
  • Society for Creative Anachronisms
  • Cruces Creatives

Interests

I’d like to go camping with our friends I am really good at recruiting and staging for themed events I enjoy cooking ancient recipes I am trying to get back into recurve target archery, which I used to lead I’m really good at making people feel welcome and accepted I’m also really good at making people feel they had a positive shopping experience despite their interactions with the floor managers Online graduate school made me realize I actually enjoy creating brochures and flyers, as well as doing deep research I enjoy gardening, but my tiny hot back “yard” doesn’t really give me a good opportunity I’m not very skilled at sewing, but I enjoy making 12th century Norman-French gowns

Timeline

Certified Peer Support Specialist
R I International
04.2022 - 09.2022
Volunteer Instructor and Group Facilitator
NAMI-SNM
07.2018 - 11.2023
Customer Service Cashier
Lowes' Home Improvement
06.2009 - 06.2014
Shift Manager
Caribou Coffee
09.1999 - 04.2009
Northcentral University
Master of Science from Forensic Psychology
Virginia Commonwealth University
Master of Science from Rehabilitation Psychology
Wayland Baptist University
Bachelor of Arts from Psychology/English, Teaching Certification Both

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Michele Bryan