Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Bucciarelli

Southbury,CT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

OFFICE MANAGER

STRIDE ORTHOTICS & PEDORTHIC CENTER, STRIDE INC.
03.2021 - Current


  • Develop marketing programs and execute events;
  • Implemented patient intake processes, improving overall accuracy and efficiency of data collection.
  • Developed standard operating procedures for front office tasks, increasing consistency in service delivery.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Manage work intake in orthotics manufacturing facility, along with phone and email requests for information.
  • Manage retail sales – order products, manage pricing, track sales, report on profitability;
  • Managed front office operations to ensure efficient patient flow and scheduling.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Coached employees through day-to-day work and complex problems.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
  • Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.

BRAND AMBASSADOR

EXPERTASTE MARKETING
01.2021 - 01.2023
  • Developed brand loyalty by fostering positive relationships with target audiences.
  • Conducted market research to gather insights on customer preferences and trends.
  • Provided feedback on product performance to improve marketing strategies.
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Engaged customers through product demonstrations and interactive experiences.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

EXECUTIVE CHEF MANAGER

COURTYARD BY MARRIOTT WATERBURY DOWNTOWN
07.2020 - 01.2021
  • Directed kitchen operations, ensuring adherence to food safety and quality standards.
  • Led special events catering, coordinating logistics and menu design for diverse clientele.
  • Developed seasonal menus, incorporating local ingredients to enhance guest experience.
  • Supervised culinary staff, providing training and mentorship to improve skills and efficiency.
  • Managed inventory control systems, optimizing supply chain processes to reduce waste.

DIRECTOR OF FOOD AND BEVERAGE

COURTYARD BY MARRIOTT WATERBURY DOWNTOWN
09.2017 - 07.2019
  • Hire, train, coach and manage three supervisors and 20 hourly associates in culinary, restaurant and banquet departments;
  • Develop and implement new catering menus to cross utilize products to achieve maximum profitability;
  • Directed budgeting and forecasting efforts for food and beverage operations, aligning strategies with financial goals.
  • Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
  • Monitored industry trends to ensure offerings remained fresh, relevant, and in high demand among target demographics.
  • Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
  • Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concer

SALES MANAGER

COURTYARD BY MARRIOTT WATERBURY DOWNTOWN
02.2016 - 09.2017
  • Build and maintain relationships with existing hotel clients and develop relationships with new potential clients;
  • Research current design and menu trends to excite potential clients to utilize banquet spaces;
  • Prospect for new business by conducting market analysis and reaching out to potential clients;
  • Utilize a consultative sales approach to sell and upsell food and beverage packages for banquet rooms and private catering events.
  • Represent property at community and network events;
  • Negotiate contracts and close sales for banquet events and hotel bookings;
  • Work closely with other departments to ensure that all guests’ needs exceed expectations.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Prepared sales presentations for clients showing success and credibility of products.

Education

Certificate - Culinary Arts

Connecticut Culinary Institute

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College of the Redwoods
Fort Bragg, CA

Skills

  • Hospitality management
  • Office management
  • Organizational skills
  • Operations management
  • Relationship building
  • Verbal and written communication
  • Account management
  • New business development
  • Consultative sales

Timeline

OFFICE MANAGER

STRIDE ORTHOTICS & PEDORTHIC CENTER, STRIDE INC.
03.2021 - Current

BRAND AMBASSADOR

EXPERTASTE MARKETING
01.2021 - 01.2023

EXECUTIVE CHEF MANAGER

COURTYARD BY MARRIOTT WATERBURY DOWNTOWN
07.2020 - 01.2021

DIRECTOR OF FOOD AND BEVERAGE

COURTYARD BY MARRIOTT WATERBURY DOWNTOWN
09.2017 - 07.2019

SALES MANAGER

COURTYARD BY MARRIOTT WATERBURY DOWNTOWN
02.2016 - 09.2017

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College of the Redwoods

Certificate - Culinary Arts

Connecticut Culinary Institute

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