Michele Bulka Veicer
San Clemente,CA
Summary
Highly skilled and adaptable professional with a proven track record in communication, leadership, and problem-solving. Adept at building strong relationships, delivering exceptional customer service, and driving results with precision and efficiency. Fluent in multiple languages (Brazilian Portuguese, English, Spanish, and Hebrew), and proficient in top business platforms, I bring a detail-oriented approach and a confident, solution-driven mindset to every challenge. Ready to elevate any team with dedication, strategy, and excellence.
Overview
8
8
years of professional experience
Work History
Membership Concierge Sales (level II) & On-boarding Specialist
Life Time Fitness Inc.
San Clemente, USA
05.2023 - 03.2025
- Exceeded sales targets by demonstrating strong, persuasive skills and knowledge.
- Facilitated member transactions, and assisted in problem-solving and services recovery efforts.
- Recognized for overseeing the end-to-end corporate partnership sales process.
- Increased membership sales, new member acquisition, and retention initiatives are responsible for the entire lead upsell process.
- Provided exceptional member and guest experiences through personalized engagement, serving as the primary point of contact.
- Managed all incoming communications, ensuring timely responses, accurate information, and dissemination.
- Spearheaded account maintenance, service delivery, and programming insights for the whole club.
- Reported directly to the General Manager of the club, in constant contact with the Regional Vice President of Club Operations.
Facility Operations Supervisor
Life Time Fitness Inc.
San Clemente, USA
12.2021 - 05.2023
- Ensured club safety and cleanliness, maintaining compliance with corporate regulations.
- Acted as Manager on Duty, overseeing more than 10 employees, and reporting directly to club management.
- Promoted from team member to supervisor within six months, demonstrating leadership and exceptional performance.
- Awarded 'Team Member of the Month' multiple times.
Customer Success Manager
TechMag
São Paulo, Brazil
06.2020 - 05.2021
- Managed customer satisfaction efforts.
- Exceeded targets by upselling new products and generating leads.
- Facilitated communications between the customers and the sales team, ensuring seamless lead management and follow-up.
- Conducted regular meetings with the CEO to report progress and discuss strategies for customer retention and growth.
Summer Internship Sales
Arvi
São Paulo, Brazil
12.2017 - 02.2019
- Served as a sales representative at retail stores, engaging directly with consumers to drive sales.
- Consistently exceeded sales targets, demonstrating strong persuasive skills, and product knowledge.
Event Planner, Staff
UFO Eventos
São Paulo, Brazil
01.2017 - 12.2017
- Contributed to organizing numerous high-profile events, including parties, proms, and multiple celebrations, for one of Brazil's leading event-planning companies.
- Led a team in venue selection, ticket sales, forecasting, attendee estimation, and return on investment analysis.
- Analyzed attendee feedback and financial outcomes to refine future event strategies, and improve client satisfaction and profitability.
Event Staff
A Hebraica
São Paulo, Brazil
11.2016 - 07.2017
- Provided backstage support for shows and performances.
- Ensured smooth operation of events by organizing props, personnel, and lighting, while adhering to safety and procedural guidelines.
- Thrived in high-pressure environments, maintaining composure and efficiency to ensure successful event execution.
Education
Bachelor of Arts - Communications - Public Relations
Cal State University Fullerton
true12-2025
Associate of Arts - Communications
Saddleback College
Mission Viejo05-2025
High School Diploma -
Instituto De Arte E Ciência
São Paulo, Brazil12.2017
Skills
- Multilingual Communication Skills: Brazilian Portuguese (native), English (fluent), Spanish (fluent), Hebrew (basic)
- Exceptional verbal and written communication
- Team leadership
- Strong and effective problem-solving
- Team-player
- Advanced time management and organization
- Strong work ethics
- Relationship building
- Outstanding customer service
- Confident attitude and positive mindset
- Advanced in Microsoft Office, Microsoft Dynamics, Teams, and Workday platforms
- Strong interpersonal skills
- Detail-oriented approach
Languages
Portuguese
Proficient (C2)
C2
English
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
Hebrew
Intermediate (B1)
B1
References
Brianna Stevens - General Manager LifeTime Fitness
Benjamin Grant - Concierge Department Leader LifeTime Fitness
Christie Watts - Facility Operations Leader LifeTime Fitness
Daniela Bulka - CEO TechMag
Sammy Veicer - COO Arvi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Membership Concierge Sales (level II) & On-boarding Specialist
Life Time Fitness Inc.
05.2023 - 03.2025
Facility Operations Supervisor
Life Time Fitness Inc.
12.2021 - 05.2023
Customer Success Manager
TechMag
06.2020 - 05.2021
Summer Internship Sales
Arvi
12.2017 - 02.2019
Event Planner, Staff
UFO Eventos
01.2017 - 12.2017
Event Staff
A Hebraica
11.2016 - 07.2017
Bachelor of Arts - Communications - Public Relations
Cal State University Fullerton
Associate of Arts - Communications
Saddleback College
High School Diploma -
Instituto De Arte E Ciência
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