Summary
Work History
Education
Skills
Websites
Personal Information
Certification
Timeline
Generic
Michele Bullock

Michele Bullock

Organizational Development Professional
North Haven,CT

Summary

Enterprising organizational professional successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Work History

Owner/Operator

New England Balance and Wellness, LLC.
01.2006 - Current
  • Counseling, Coaching, psycho-educational services for varied CT populations
  • Provide supervision for those seeking LPC licensure in the State of CT
  • Complete disability and other paperwork as needed for clients

Manager of Outpatient Services

Mountainside Treatment Center
04.2024 - 08.2024
  • Recruited, trained, supervised and coached licensed-eligible and licensed clinicians while maintaining second-highest census for outpatient locations
  • Ran recovery groups and provided clinical care for clients
  • Data mined, engaged in program evaluation and reported to company stakeholders

Clinician Level III – Young Adult Services (YAS)

Bridges Healthcare, Inc.
07.2022 - 04.2024
  • Drafted SMART, individualized treatment plans, monitored progress, coordinated and directed care for Bridges team and contact with outside providers and shareholders
  • Provided oversight of daily activities of Bridges team in relation to clients and overall program functionality
  • Created and ensured documentation was in accordance with DMHAS, CARF, MEDICARE and other governing body and insurer standards

Clinical Supervisor/Clinician

Shoreline Wellness
07.2018 - 07.2022
  • Brought official suicide measurements to organization for use
  • Trained, supervised and coached license-eligible clinicians
  • Educated in relation to SMART goal creation, created effective clinical team
  • Ensured documentation was complete and met required standards

Adjunct Instructor

Housatonic Community College
09.2006 - 05.2021
  • Created and taught in-person and online psychology/lifespan-related courses
  • Engaged in feedback with psychology department to achieve positive change for students, classes, and organization as a whole

Behavioral Health Utilization Manager

Anthem, Inc.
04.2014 - 07.2018
  • Responsible for all Medicare Government Business Division, Anthem and Amerigroup plans and consistently overshot quarterly targets
  • Created and updated departmental trainings and conducted and tracked employee performance evaluations
  • Coached teams to achieve KPIs, collected and presented data to leadership and workgroups to effectuate positive change and exceed customer and stockholder deliverables

Manager of Patient Access/Admissions Department and Customer Service

St. Vincent’s Behavioral Health Services
07.2010 - 04.2014
  • Located and engaged novel referral sources
  • Hired, trained, evaluated and coached staff
  • Created trainings and policies for area and ensured highest JCAHO and applicable standards
  • Participated in executive leadership and finance committees and developed/presented monthly, quarterly and annual financial reports

Developmental and Behavioral Services Coordinator

Marrakech, Inc.
12.2008 - 02.2010
  • Trained staff, family and agency professionals after developing SMART goals with clients geared toward individual needs
  • Assisted with drafting and obtaining RFPs for grant-funded programs
  • Represented agency at local provider and state-level meetings

Program Director, Young Adult Services (YAS)

Marrakech, Inc.
08.2006 - 12.2008
  • Hired and trained staff and provided ongoing training and support
  • Created procedural and staff training manuals
  • Drafted and managed all staff and client programming

Education

Human Resources Professional Certificate -

Central CT State University
06.2024

Philosophy PhD - Specialization in Industrial/Organizational Psychology -

Northcentral University
01.2019

Skills

  • Hiring
  • Onboarding
  • Coaching
  • Performance Management
  • Process Improvement
  • Employee Record Management
  • Policy and Procedure Development

Personal Information

Title: Organizational Development Professional

Certification

Human Resource Professional Certificate


NCC - National Certified Counselor


LPC - Licensed Professional Counselor (State of CT)


BC-TMH - Board-Certified TeleMental Health Provider


CIMHP - Certified Integrated Mental Health Provider


PhD - Doctorate of Philosophy in Psychology - Industrial/Organization Specialization

Timeline

Manager of Outpatient Services

Mountainside Treatment Center
04.2024 - 08.2024

Clinician Level III – Young Adult Services (YAS)

Bridges Healthcare, Inc.
07.2022 - 04.2024

Clinical Supervisor/Clinician

Shoreline Wellness
07.2018 - 07.2022

Behavioral Health Utilization Manager

Anthem, Inc.
04.2014 - 07.2018

Manager of Patient Access/Admissions Department and Customer Service

St. Vincent’s Behavioral Health Services
07.2010 - 04.2014

Developmental and Behavioral Services Coordinator

Marrakech, Inc.
12.2008 - 02.2010

Adjunct Instructor

Housatonic Community College
09.2006 - 05.2021

Program Director, Young Adult Services (YAS)

Marrakech, Inc.
08.2006 - 12.2008

Owner/Operator

New England Balance and Wellness, LLC.
01.2006 - Current

Human Resources Professional Certificate -

Central CT State University

Philosophy PhD - Specialization in Industrial/Organizational Psychology -

Northcentral University

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Michele Bullock Organizational Development Professional