Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Buxenstein

Ocean View,DE

Summary


Experienced manager with a strong background in sales and customer service. Exceptional communication skills and proficient in creating effective sales strategies. Skilled in leveraging CRM systems to drive business growth and identifying new sales opportunities to enhance customer retention rates. Responsive, self-motivated, and collaborative team player who excels independently and in a team setting. Capable of managing multiple tasks simultaneously while maintaining professional relationships with clients and colleagues.

Overview

23
23
years of professional experience

Work History

Assistant Manager

Go-Glass
02.2025 - Current
  • Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generate repeat business through exceptional customer service.
  • Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervise day-to-day operations to meet performance, quality and service expectations.
  • Open and close location.
  • Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruit, interview and hire employees and implement mentoring program to promote positive feedback and engagement.
  • Supervise and manage all office team members as well as internal day to day operations for maximum efficiency.
  • Complete POS including reconciliations, inventory management, AR aging reports and collections, open work order reports.

Sales Manager

Evergreene Homes
12.2021 - 09.2024
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Facilitated business by implementing practical networking and marketing techniques.
  • Implemented systems and procedures to increase sales.
  • Drove sales by developing multi-million dollar contract sales.
  • Sales and Scheduling for multiple communities
  • Create welcoming environments for guests
  • Explain complex clauses and financial requirements to transition buyers to settlement
  • Best Luxury Custom Home of the Year, Community of the Year and Exterior Merchandising Community

Realtor/Customer Representative

Sandcastle Realty, Inc
04.2002 - 04.2022
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Implemented rental asset processes, including cleanliness standards.
  • Responded quickly to customer inquiries, answering questions and offering insight into vacation rentals and sales information.
  • Managed multiple tasks in high-volume environment.
  • Greeted customers with enthusiasm, helped with check in and check out of properties.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Built long-term, loyal customer relations by providing top-notch service with attention to detail by listening to the customer's wants and needs for their vacation or home purchase.
  • Wrote contracts to outline sales and purchases of properties.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Advised and informed prospective clients on current market activities and conditions.

Education

High School Diploma -

Chesapeake High School

Realtor License -

Long & Foster Real Estate
Bethany Beach, DE
09.2003

Skills

  • Sales growth
  • Customer Complaint resolution
  • Documentation and Reporting
  • Professional telephone demeanor
  • Customer Service Excellence
  • Client Needs Assessment
  • Creative problem solving
  • Project management
  • Business development
  • Microsoft office
  • AR and KPI
  • Problem-solving
  • Scheduling and planning
  • Multitasking and organization
  • Customer relationship management (CRM)

Timeline

Assistant Manager

Go-Glass
02.2025 - Current

Sales Manager

Evergreene Homes
12.2021 - 09.2024

Realtor/Customer Representative

Sandcastle Realty, Inc
04.2002 - 04.2022

High School Diploma -

Chesapeake High School

Realtor License -

Long & Foster Real Estate

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Michele Buxenstein