Overview
Work History
Timeline
Michele Couch

Michele Couch

Waterloo,IN

Overview

20
20

Years of Customer & Patient Experience

Work History

Medical Scribe/Technician

Midwest Eye Consultants
Auburn, IN
01.2022 - Current
  • Assisted healthcare providers with real-time charting during patient encounters to ensure accurate and timely documentation
  • Maintained strict confidentiality of patient information in compliance with HIPAA regulations
  • Accurately documented patient medical histories, symptoms, and treatments in electronic health records (EHR) system
  • Managed administrative tasks such as scheduling appointments, coordinating referrals, and processing medical records requests
  • Collaborated with physicians to create comprehensive treatment plans based on patient history and symptoms
  • Reviewed and verified accuracy of medical charts for completeness and adherence to coding guidelines
  • Prepared patients for examinations by recording chief complaints, updating medication lists, and last seen PCP
  • Communicated effectively with patients to gather relevant medical information prior to their appointments
  • Performed data entry tasks accurately and efficiently while maintaining a high level of attention to detail
  • Ensured proper organization of medical documents within the EHR system for easy retrieval when needed
  • Assisted in the coordination of diagnostic tests such as photos and visual fields as ordered by optometrist
  • Provided support during procedures by documenting details accurately in real-time for future reference purposes
  • Responded promptly to urgent requests from healthcare providers ensuring immediate access to critical patient information
  • Participated actively in training programs aimed at improving scribing skills and knowledge of medical terminology
  • Maintained up-to-date knowledge of industry standards related to EHR systems usage
  • Demonstrated strong organizational skills by managing multiple tasks simultaneously without compromising accuracy or quality
  • Assisted in the coordination of patient care by scheduling appointments with specialists and arranging necessary referrals
  • Collaborated with billing department to ensure accurate coding and billing for services rendered
  • Maintained a professional demeanor while interacting with patients, families, and healthcare team members
  • Demonstrated proficiency in using medical terminology to accurately document patient encounters
  • Assisted in the preparation of medical reports, referral letters, and other correspondence as needed
  • Acted as a liaison between patients/families and healthcare providers to address concerns or questions
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues
  • Utilized problem-solving skills to resolve issues related to EHR system functionality or data entry errors
  • Maintained knowledge of current medications, treatments, procedures, and protocols within various medical specialties
  • Increased efficiency of physician workflow by anticipating needs during patient encounters
  • Ensured accurate capture of billable services through thorough documentation during patient visits
  • Demonstrated excellent time management skills by efficiently completing assigned tasks within designated timeframes
  • Cultivated strong relationships with healthcare providers based on trustworthiness and reliability
  • Float scribe for multiple optometrist at office
  • Technician
  • Trainer
  • Stock, clean, replenish, organize

Between jobs

Auburn, IN
10.2021 - 01.2022
  • I worked for different places that were, 'at will' jobs. I asked clarification on this, as they could dismiss you without cause or warning for the most part and the same for your part.
  • I worked for, Van's furniture for one month during this time period in customer service. I was seeing if this was the right fit for me. I decided it was not a did notify them I would not be back the next week, but did finish my week I was working.
  • I then looked for another position. I shortly after went to Rural King in Kendallville. I worked there as customer service and credit card sales associate. I floated around in cashiering, stocking, and customer attendant until going to Midwest.

Customer Service

Kroger
Auburn, IN
10.2017 - 10.2021
  • Customer service Front desk: Bill pay, money orders, send/recieve Western Unions, lottery sales & winnings, bank deliveries, returns, exchanges, sales, rentals, and some complaints.
  • Cashier: lanes, scanning orders, conversations with customers, payment.
  • Self service checkouts: monitoring customers, being ready, anticipating needs, trouble shooting machines.
  • When problems with products, or machines/technology arise I would be one to assist as well as other office personnel.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
  • Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
  • Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
  • Processed returns and exchanges according to company policies and procedures

Team Member

McDonald's
Auburn, IN
03.2014 - 10.2017
  • Run register in lobby or drive thru
  • Make specialty drinks
  • Clean, Stock
  • Trainer for customer service
  • Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
  • Maintained cleanliness and organization of work area, following all safety and sanitation guidelines
  • Collaborated with team members to ensure efficient operations during peak hours
  • Managed inventory levels by restocking supplies as needed to avoid shortages
  • Assisted in training new team members on company policies, procedures, and job responsibilities
  • Contributed to a positive work environment by fostering teamwork and cooperation among colleagues
  • Consistently achieved high scores on mystery shopper evaluations for excellent service delivery
  • Maintained accurate cash drawer balance at the end of each shift
  • Adhered to strict cash handling procedures while processing transactions quickly
  • Frequently commended by supervisors for punctuality, reliability, and strong work ethic
  • Efficiently handled high-volume customer traffic during peak hours
  • Collaborated with team members to ensure accurate order fulfillment and timely delivery of food items
  • Demonstrated excellent communication skills by effectively interacting with customers in a friendly manner
  • Adapted quickly to changing priorities or unexpected situations while maintaining composure
  • Consistently met or exceeded sales targets by upselling additional menu items
  • Maintained knowledge of current promotions, discounts, and special offers to inform customers
  • Frequently received positive feedback from customers for providing exceptional service
  • Demonstrated strong teamwork skills by collaborating effectively with colleagues during busy periods
  • Possessed excellent time management skills by efficiently completing assigned tasks within designated timeframes

Family Care

Topmost, KY
03.2013 - 03.2014
  • During this time period I focused on care of our child, maintaining our household. Also moved from Kentucky to Indiana during this period.

Cook

Caney Creek Rehabilitation-Go Hire
Pippa Passes, KY
08.2010 - 03.2013
  • Evening cook
  • Help serve lunch, clean up after lunch
  • Making of full dietary dinner
  • Making snack cart
  • Clean up of areas, equipment, dishes
  • Teamwork
  • Followed recipes and portion control guidelines to consistently deliver delicious meals
  • Managed food inventory, minimizing waste and optimizing cost efficiency
  • Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
  • Maintained a clean and organized work area, adhering to sanitation regulations
  • Adapted menus based on dietary restrictions or customer preferences
  • Ensured compliance with health codes and regulations during food handling, storage, and preparation stages
  • Conducted regular inspections of equipment to identify maintenance needs or potential hazards

Cashier/ Stock Clerk

Casey's IGA
Mallie, KY
04.2005 - 06.2008
  • Started as cashier
  • End of day totaling cash draw to match
  • Cleaning, Stock front end
  • Managed inventory control by accurately receiving, inspecting, and stocking merchandise in designated areas
  • Assisted customers with product inquiries, locating items, and processing transactions at the cash register
  • Operated cash register efficiently, handling cash transactions accurately while providing excellent customer service
  • Monitored product expiration dates regularly to ensure freshness and remove expired items from shelves promptly

Timeline

Medical Scribe/Technician - Midwest Eye Consultants
01.2022 - Current
Between jobs -
10.2021 - 01.2022
Customer Service - Kroger
10.2017 - 10.2021
Team Member - McDonald's
03.2014 - 10.2017
Family Care -
03.2013 - 03.2014
Cook - Caney Creek Rehabilitation-Go Hire
08.2010 - 03.2013
Cashier/ Stock Clerk - Casey's IGA
04.2005 - 06.2008

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Michele Couch