Michele Calo
Customer Service Rep
Haddon Heights,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Eager Customer Service Representative always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Babysitter
Babysitting
Haddon Heights, NJ
09.2018 - 02.2021
- As a, my responsibilities were picking up the child from school, supervising activities with other children
- Reassured children when upset providing emotional support and stability.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated with parents regarding children's progress and development, raising any issues.
- Planned fun outings and educational activities to keep children entertained.
Customer Service Representative
Viking Pest Control
Audubon, NJ
02.2017 - 04.2017
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Sales Floor Associate
ToysRUs
, NJ
10.2015 - 12.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Cashier Processed payments and provided receipts to establish proof of transaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Service Representative
Fulton Financial Corporation
Pike, Mantua, NJ
04.2015 - 09.2015
- Provide first call resolution to customers inquires and complaints pertaining to their accounts: checking, savings, health savings, CD’s, Line of credits and mortgages
- Reviewed information in customer accounts and made recommendations for new products and services.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Met customer call guidelines for service levels, handle time and productivity.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Reporting to management for escalated customer issues or complaints.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Lock Desk Associate
Atlantic Pacific Mortgage Corporation
MT Laurel, NJ
01.2012 - 01.2014
- As the lock desk associate my duties were to complete changes and price out loans according to the investor’s pricing adjusters and make sure the loan still is with in eligibility requirements
- I also would create and upload the rate sheets, price out loans for loan officers or their processors, complete email requests, lock in the loans through various investors for rate lock protection
- Answer phone request and inquiries pertaining to pricing.
Pricing Analyst
GMAC RFC Negotiation Transactions
Fort Washington, PA
01.2005 - 01.2012
- As a pricing analyst I register, price out and lock mortgage loans while taking high volume phone calls from loan officers or their processors
- While taking in calls I keep a customer log of customer issues and requests
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- I’m able to identify product ineligibility by using our product guidelines
- Also one of my duties is to log concessions costs for either pricing errors or Account representatives and processing requests through fax or emails
- Review required documents or addendums to make sure changes are done appropriately.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Other duties are assisting fellow co workers in training and pricing questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
Education
High School Diploma -
Dr. Charles E. Brimm Medical Arts High School
Camden, NJ 09.1996 - 06.2000
Associate of Arts - Liberal Arts And General Studies
Camden County College
Camden, NJ 01.2001 - 12.2001
PATIENT Care Technician Certificates Program - Nursing
Camden County College
Blackwood, NJ 10.2014 - 12.2014
Skills
Dependability
undefinedTimeline
Babysitter
Babysitting
09.2018 - 02.2021
Customer Service Representative
Viking Pest Control
02.2017 - 04.2017
Sales Floor Associate
ToysRUs
10.2015 - 12.2015
Service Representative
Fulton Financial Corporation
04.2015 - 09.2015
PATIENT Care Technician Certificates Program - Nursing
Camden County College
10.2014 - 12.2014
Lock Desk Associate
Atlantic Pacific Mortgage Corporation
01.2012 - 01.2014
Pricing Analyst
GMAC RFC Negotiation Transactions
01.2005 - 01.2012
Associate of Arts - Liberal Arts And General Studies
Camden County College
01.2001 - 12.2001
High School Diploma -
Dr. Charles E. Brimm Medical Arts High School
09.1996 - 06.2000
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