Jake Ogden
Jacksonville,FL
Summary
Demonstrated ability to manage high-stress situations, resulting in increased loyalty and repeat business. Practiced Butcher 20+ years of experience in field and capacity to understanding and operate according to orders and guidelines. Well-versed in using proven culinary methods to provide excellent products. Precise Meat Cutter 20 years of experience. Expert in Meat Department equipment, meats and customer service. Detail-oriented worker dedicated to high-quality products.
Overview
29
29
years of professional experience
Work History
Assistant Manager
Fred The Butcher
Clifton Park , NY
08.2020 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Inbound Calls and Intake
- Member Benefits to include research, claims & research
Assistant Manager
Hannaford
Latham, NY
02.2014 - 07.2020
- Received and processed customer orders for meat products.
- Organized and maintained inventory of fresh, frozen, and cured meats.
- Cleaned and sanitized work areas to maintain health standards.
- Weighed, wrapped, labeled, priced, and displayed merchandise for sale.
- Assisted customers with special orders or requests for certain cuts of meat.
- Provided excellent customer service by answering questions about product selection.
- Maintained records of sales transactions and restocked items as needed.
- Displayed a professional attitude when interacting with customers or colleagues.
- Adhered to store policies regarding sanitation protocols during preparation of foods.
- Inspected meats for quality assurance before selling them to customers.
- Performed minor maintenance tasks on butcher shop equipment as needed.
- Maintained a clean working environment by regularly mopping floors and wiping down surfaces.
- Monitored temperature levels in refrigeration units throughout the day.
- Utilized knives appropriately when cutting raw meats into portions or steaks.
Department Manager
Price Chopper
Guilderland, NY
10.1995 - 02.2014
- Received and processed customer orders for meat products.
- Organized and maintained inventory of fresh, frozen, and cured meats.
- Cleaned and sanitized work areas to maintain health standards.
- Weighed, wrapped, labeled, priced, and displayed merchandise for sale.
- Operated slicers, grinders and other butcher shop equipment safely.
- Trained new employees in proper safety procedures for handling meat products.
- Prepared cuts of beef, pork, veal, lamb and poultry to customer specifications.
- Maintained records of sales transactions and restocked items as needed.
- Provided excellent customer service by answering questions about product selection.
- Assisted customers with special orders or requests for certain cuts of meat.
- Ensured that all food safety regulations were followed at all times while preparing food.
- Ordered supplies from vendors when necessary to meet customer demand.
Education
High School Diploma -
Troy High School
Troy, NY06-1995
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Supplies maintenance
- Strong team member
- Safe Food Handling
- Processing equipment proficiency
- Multitasking and prioritization
- Customer service abilities
- Meat Cutting
- Meat Preparation
- Safety practices
- Purchasing stock
- Following regulations
- Management
- Hand-Eye Coordination
- Food presentation
- Sales
- Food safety knowledge
Timeline
Assistant Manager
Fred The Butcher
08.2020 - 05.2024
Assistant Manager
Hannaford
02.2014 - 07.2020
Department Manager
Price Chopper
10.1995 - 02.2014
High School Diploma -
Troy High School
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