Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michele Carlson

San Francisco,California

Summary

Dynamic bartender with extensive experience at Fireside Bar, excelling in customer service and conflict resolution. Proven ability to manage high-volume events while maintaining cash accuracy and fostering loyalty through exceptional service. Strong multitasking skills and a reliable team player, dedicated to creating a positive atmosphere and ensuring guest satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Bartender

Bottom Of The Hill
07.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Bartender Shift Manager

Fireside Bar
08.2015 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.

Bartender/Server

Palio D Asti
05.2018 - 12.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Grocery Team Member

Andronico's
03.2020 - 11.2020
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Was an essential worker during Covid-19 lockdown

Bartender

The Riptide
01.2014 - 09.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

FOH Manager/Bartender Shift Manager

Cafe Du Nord
04.2003 - 01.2015
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Greet the bands and offer hospitality
  • Set up bar for service
  • Work the bar while troubleshooting any problems that occur
  • Reconcile the money from ticket sales
  • Pay the artists
  • Reconcile three bar registers at closing
  • Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.

Education

GED -

CCSF
San Francisco, CA

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude

Certification

ANSI Accredited Food Safety for Handlers

Certified RBS Alcohol Server

Timeline

Bartender

Bottom Of The Hill
07.2021 - Current

Grocery Team Member

Andronico's
03.2020 - 11.2020

Bartender/Server

Palio D Asti
05.2018 - 12.2023

Bartender Shift Manager

Fireside Bar
08.2015 - Current

Bartender

The Riptide
01.2014 - 09.2019

FOH Manager/Bartender Shift Manager

Cafe Du Nord
04.2003 - 01.2015

GED -

CCSF

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