Michele Carman
Ithaca,NY
Summary
Reliable individual proudly offering 8 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales, and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Communicative Bar Manager maintaining bar and service area in optimal condition. Proficient in bar operations, supply ordering, mixology, invoice generation and order fulfillment. Independent with collaborative leadership principles and thoughtful motivation strategies.
Overview
6
6
years of professional experience
Work History
Bar Manager
Drifter's On Owasco
Moravia, NY
09.2018 - 07.2019
- Managed a bar with twenty-six seats and five tables serving a wide spread of house made cocktails, daily lunch and dinner, and Sunday Brunch.
- Created new menu items based on seasonal availability.
- Maintained and updated POS system and trained staff to reduce errors and improve productivity.
- Recruit, hire, and train all new bar staff to prioritize and value great performance.
- Lead and coordinate private tastings for restaurant staff and owners.
- Established and maintained vendor relationships and an extensive inventory using Partender.
- Effectively handled customer complaints and special requests.
Head Sous Chef and Banquet Chef
Hotel Ithaca
Ithaca, NY
01.2018 - 09.2018
- Developed full, tasting, and special events menus to meet establishment needs and maintain strong customer levels.
- Collaborated with staff members to create meals for large banquets.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Prepared breakfast items to the highest quality while ensuring line is fully stocked with freshly made items.
Bartender/Short Order Cook
Hotel Ithaca
Lansing, NY
11.2013 - 01.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printed sales reports, set up for incoming shift, and set cash drawers.
- Organized bar inventory and storage procedures to keep stock within optimal levels and met expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Prepared food items according to recipe to drive quality and consistency.
- Interacted with customers to address kitchen-related complaints and praise.
- Composed meals with special accommodations for those with allergies.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Made preparations for food items such as meats, poultry and fish for frying purposes.
- Restocked stations and supplies during slower periods.
- Accepted payments and made change or wrote charge slips as necessary.
Education
Psychology And Fine Art
Tompkins Cortland Community College
DrydenHigh School Diploma
Trumansburg High School
Trumansburg, NY06.2010
Skills
- Staff Training and Operations Management
- Decision-Making
- Excellent Communication
- Culinary, Wines, and Spirits Knowledge
- Planning and Coordination
- Written Communication
- Attention to Detail and Expediting Knowledge
- Catering?Banquet Management
- First Aid/CPR
- Good Telephone Etiquette
Timeline
Bar Manager
Drifter's On Owasco
09.2018 - 07.2019
Head Sous Chef and Banquet Chef
Hotel Ithaca
01.2018 - 09.2018
Bartender/Short Order Cook
Hotel Ithaca
11.2013 - 01.2018
Psychology And Fine Art
Tompkins Cortland Community College
High School Diploma
Trumansburg High School
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