Summary
Overview
Work History
Skills
Timeline
Generic

Michele Carter

Beltsville,MD

Summary

Seasoned professional with 25 years of experience in customer service, inventory control, and administrative support. Skilled in scheduling, filing, and maintaining records; adept at providing exceptional customer service and managing store operations. Seeking an Administrative Clerk position to leverage expertise in office administration and health management.

As healthcare professional, well-prepared to bring valuable experience to new role. Supported optometrists by managing patient flow, conducting preliminary tests, and ensuring seamless clinical experience. Known for collaborative approach and adaptability in dynamic environments, with skills in patient interaction and clinical procedures highly valued by employers.

Overview

30
30
years of professional experience

Work History

Lead Optometric Assistant

Dr Stephen L. Glasser, OD
02.2002 - Current
  • As Lead Optometric Assistant at Dr. Stephen L. Glasser, OD, I efficiently coordinated patient care by conducting preliminary eye examinations and managing diagnostic equipment with precision. My role encompassed the meticulous maintenance of patient records, ensuring confidentiality and accuracy in documentation. I played a pivotal role in inventory management, overseeing the selection and restocking of optical goods to meet diverse client needs. My adept communication skills facilitated seamless interactions with patients, providing them with clear instructions for eye care procedures and effectively addressing their inquiries. I also contributed to the practice's operational excellence by training and supervising junior staff, fostering an environment of continuous learning and professional development. My commitment to enhancing patient experience was reflected in the implementation of streamlined appointment scheduling processes, which optimized clinic workflow and minimized patient wait times.
  • Educated patients on proper contact lens care and optical health practices for improved compliance.
  • Conducted preliminary vision assessments using diagnostic instruments to ensure accurate examinations.
  • Provided administrative support, including billing and insurance verification, enhancing overall service delivery.
  • Trained new staff on office procedures and patient management systems, fostering a collaborative environment.
  • Implemented inventory tracking processes for optical supplies, reducing waste and improving resource management.
  • Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
  • Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
  • Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
  • Enhanced patient satisfaction by providing efficient and friendly service during their visits.
  • Educated patients on proper contact lens care, reducing the incidence of infections and complications.
  • Coordinated with optometrists to prepare examination rooms and necessary equipment for patient evaluations.
  • Maintained strict adherence to confidentiality protocols while handling sensitive patient data.
  • Aided in the selection of eyeglass frames that best suited each patient''s face shape, style preferences, and prescription requirements.
  • Kept up-to-date with the latest advancements in optometric care through continuous professional development opportunities.
  • Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
  • Managed billing processes efficiently, resolving any discrepancies promptly to maintain positive patient relationships.
  • Streamlined appointment scheduling, resulting in improved patient flow and reduced wait times.
  • Provided training support for new team members, sharing expertise on best practices in optometric assistance tasks.
  • Contributed to increased sales by effectively promoting optical products and services based on individual patient needs.
  • Managed inventory of optical supplies, ensuring availability of necessary materials for daily operations.
  • Assisted with marketing initiatives to promote the practice's services to prospective clients.
  • Identified areas for process improvement and implemented changes to enhance overall practice efficiency.
  • Coordinated referral processes between primary care physicians and specialist providers for seamless continuity of care.
  • Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
  • Scheduled appointments, handled referrals and ordered supplies for optometric practice.
  • Explained processes and operated equipment for [Type] testing.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Optometric Assistant/3rd Key Holder

Hour Eyes Doctors of Optometry
09.2000 - 01.2002
  • Conducted comprehensive optometric support, including auto-refraction, visual acuity tests, eyewear dispensing, and contact lens fittings, ensuring patient satisfaction and high-quality service delivery.
  • Managed store operations, including inventory control, supply ordering, appointment scheduling, and maintenance, while maintaining exceptional customer service standards.
  • Supported optometrists during examinations by preparing instruments and materials.
  • Monitored inventory levels of optical supplies, coordinating reorders as needed.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Optometric Assistant/Eyewear Specialist

Georgetown Optician, Inc.
01.2000 - 08.2000
  • Conducted preliminary patient testing and efficiently managed eyewear orders, ensuring timely delivery and customer satisfaction.
  • Coordinated appointment scheduling, inventory processing, and merchandise display, while performing minor repairs and dispensing optical products.
  • Operated optical equipment for visual tests, maintaining high standards of accuracy and safety protocols.
  • Streamlined billing processes by verifying insurance information, reducing discrepancies in patient accounts.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Taught patients about medications, procedures, and care plan instructions.

Store Manager

Sunglass Hut
02.1998 - 10.1999
  • Managed a team, overseeing staff training, payroll processing, and scheduling while maintaining direct relationships with vendors and preparing annual budgets.
  • Executed merchandising strategies for new product lines, ensuring high levels of customer and employee satisfaction through effective leadership and operational excellence.
  • Developed promotional strategies, increasing brand awareness and customer engagement.
  • Managed scheduling and staff allocation, optimizing workforce productivity and service levels.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Store Manager

Oaktree Men's Shop
03.1995 - 12.1997
  • Managed comprehensive staff training, streamlined payroll processing, and maintained accurate daily accounting reports, ensuring operational efficiency.
  • Oversaw inventory control and employee scheduling, effectively resolved customer concerns, and handled layaway orders to optimize store revenue.

Skills

  • Data Entry
  • Microsoft Office Proficiency
  • Record Keeping
  • Communication Skills
  • Attention to Detail
  • Customer Service
  • Organizational Skills
  • Basic Accounting
  • Multitasking
  • Patient care excellence
  • Insurance billing
  • Appointment scheduling

Timeline

Lead Optometric Assistant

Dr Stephen L. Glasser, OD
02.2002 - Current

Optometric Assistant/3rd Key Holder

Hour Eyes Doctors of Optometry
09.2000 - 01.2002

Optometric Assistant/Eyewear Specialist

Georgetown Optician, Inc.
01.2000 - 08.2000

Store Manager

Sunglass Hut
02.1998 - 10.1999

Store Manager

Oaktree Men's Shop
03.1995 - 12.1997

Similar Profiles

CREATE PROFILE
Michele Carter