Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Interests
Timeline
Generic

Michele Castro Mancilla

Austin,TX

Summary

Results-oriented barista with a proven track record of delivering exceptional customer service and maintaining accuracy in high-volume environments. Expertise in cash handling and multitasking, with the ability to anticipate customer needs. Fluent in Spanish, facilitating professional resolution of customer complaints.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
07.2024 - Current
  • Quickly adapted to a new environment and built rapport with a diverse customer base.
  • Ensured accuracy and speed in fulfilling orders during high-volume shifts.
  • Consistently upheld a positive and professional attitude in fast-paced situations.
  • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.

Barista

Starbucks
10.2023 - 05.2024
  • Processed cash and card transactions with accuracy and efficiency.
  • Maintained high-quality standards while multitasking during busy periods.
  • Delivered excellent customer service by communicating effectively and professionally.
  • Operated espresso machines and brewing equipment, ensuring high-quality beverages.

Cashier

Walmart
04.2023 - 09.2023
  • Operated cash register and accurately processed payments, returns, and exchanges
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner
  • Developed strong customer service skills by providing efficient and accurate service
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment

Server/Cashier

Wings Over Kaufman
06.2022 - 04.2023
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Resolved customer complaints and inquiries in a timely manner
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Recorded transactions in point of sales system to deliver prompt service
  • Listened to customer concerns and complaints and quickly rectified issues

Education

Bachelor of Science in Arts And Entertainment Tech - Arts And Entertainment Technologies

University of Texas At Austin
Austin, TX
12-2026

Skills

  • Fluent in Spanish
  • Communication Skills
  • Problem-Solving
  • Teamwork and Collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Preference

Work Type

Full TimePart TimeInternship

Work Location

HybridRemoteOn-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offPaid sick leaveHealthcare benefits4-day work weekPersonal development programsTeam Building / Company Retreats

Interests

Editing

Film

Art

Timeline

Barista

Starbucks
07.2024 - Current

Barista

Starbucks
10.2023 - 05.2024

Cashier

Walmart
04.2023 - 09.2023

Server/Cashier

Wings Over Kaufman
06.2022 - 04.2023

Bachelor of Science in Arts And Entertainment Tech - Arts And Entertainment Technologies

University of Texas At Austin

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Michele Castro Mancilla