Michele Chaput
Administrative Professional
Coon Valley,WI
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 30 years of performance. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
30
30
years of professional experience
Work History
Administrative Specialist
Coon Valley Farmers Telephone Compnay
Coon Valley, WI
06.2019 - Current
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Prepared project documents, reports and brochures.
- Maintained and optimized calendar and scheduled appointments follow-up and planning.
- Maintained associate employee files and supported HR requirements.
- Processed incoming mail, answered phones and greeted and assisted visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Completed forms, reports, logs and records.
- Maintained clean reception area to promote positive, professional environment for clients.
Accounting Clerk
Badger Corrugating
La Crosse, WI
03.2016 - 06.2018
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Managed accounts payable and receivables and payroll.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Balanced reports to submit for approval and verification.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Evaluated employee expense reports and verified accuracy.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained accurate and complete documentation for financial department procedures to facilitate new employee training.
Administrative Support Specialist
Badger Corrugating
La Crosse, WI
11.2015 - 03.2016
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Maintained clean reception area to promote positive, professional environment for clients.
- Answered, responded to and transferred over 1000 daily phone calls on multi-line phone system.
- Created and implemented standard operating procedures for records handling.
Clerical Support Specialist
Western Technical College
Viroqua, WI
07.2013 - 10.2015
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed multiple projects simultaneously using organizational and analytical skills.
Administrative Assistant
Center Point Counseling
Viroqua , WI
06.2013 - 11.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Organized weekly staff meetings and logged minutes for corporate records.
Education
Associate of Applied Science - Administrative Professional
Western Technical College
La Crosse, WI05.2014
Skills
- Administrative and Clerical Support
- Leadership
- Telephone Etiquette and Multi-line systems
- Attention to Detail
- Document Sorting,Filing and Scanning
- Mail Routing and Distribution
- Electronic Records Management
- Microsoft Office
- Team Collaboration
- Computers and Technology- office equipment operations
- Team Management
- Time Management
- Document and File Management
- Confidentiality and Data Protection
- Staff Training
- Ease with Computers and Technology
- Office Supplies and Inventory
- Data Entry
- Multitasking and Time Management
- Office Management
- Strong Organizational Skills
- Calendar Management
- Verbal and Written Communication
- Inventory Management
- Office Opening and Closing
- Task Prioritization
- Processing Expense Reports
- Visitor Registration
- Invoice Processing
- Attention to Detail
- Cash Handling- Petty Cash/ Bank Deposits/ Customer Payments
Timeline
Administrative Specialist
Coon Valley Farmers Telephone Compnay
06.2019 - Current
Accounting Clerk
Badger Corrugating
03.2016 - 06.2018
Administrative Support Specialist
Badger Corrugating
11.2015 - 03.2016
Clerical Support Specialist
Western Technical College
07.2013 - 10.2015
Administrative Assistant
Center Point Counseling
06.2013 - 11.2015
Associate of Applied Science - Administrative Professional
Western Technical College
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