Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Charbonneau

Las Vegas,NV

Summary

Energetic Front Desk Coordinator at Las Vegas Urology with strong expertise in appointment scheduling and an excellent focus on streamlining day-to day details. Proven ability to enhance patient flow and simplify referral processes while ensuring HIPAA compliance. Skilled in electronic health records management and delivering exceptional patient care, fostering strong communication among healthcare teams.

Overview

5
5
years of professional experience

Work History

Front Desk Coordinator/Trainer

Las Vegas Urology
Las Vegas, NV
02.2023 - Current
  • Scheduled patient appointments while verifying accuracy of times with providers.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Greeted patients and checked them in, updating records in computer system.
  • Verified insurance coverage for appointments and collected required co-payments.
  • Processed referrals for specialist care requested by physicians or patients.
  • Communicated effectively with physicians, nursing staff, technicians, and medical assistants to execute daily tasks.
  • Delivered high-quality administrative support and customer service to optimize patient flow.
  • Entered insurance details, demographics, and health history into patient database.
  • Instruct all new hire front desk staff in efficient check-in and check-out operations.
  • Send all imaging and lab referrals to appropriate providers for patients.

New Patient Referral Coordinator

Neurology Center Of Nevada
Henderson, NV
12.2022 - 03.2023
  • Scheduled appointments with physicians for new patient referrals, ensuring timely access to care.
  • Verified insurance benefits prior to appointments to prevent billing issues.
  • Facilitated communication among referring providers, primary care physicians, and specialists about patient care plans.
  • Prioritized referrals based on urgency while adhering to established deadlines.
  • Resolved discrepancies in documents and records to maintain accuracy.
  • Addressed issues during the referral process, including insurance denials and scheduling conflicts.

Patient Service Specialist

Dignity Health Physical Therapy
Henderson, Nevada
01.2020 - 08.2022
  • Collected co-pays at visit in accordance with office policy.
  • Prepared daily deposits and reconciled accounts receivable.
  • Scheduled appointments and managed patient records using electronic health record software.
  • Ensured compliance with HIPAA regulations while handling confidential patient information.
  • Verified patient coverage prior to scheduling appointments.
  • Assisted patients with paperwork completion, including insurance forms and medical history.
  • Identified trends in claims denials and quickly resolved issues.
  • Greeted patients upon arrival and verified their information.
  • Executed weekly Medicare Cap report to maintain clinic and patient compliance.

Education

Biology

Indiana University
IN

Skills

  • Appointment scheduling
  • Insurance verification
  • Patient check-in and check-out
  • HIPAA compliance
  • Electronic health records management
  • Referral processing
  • Medical terminology
  • Microsoft Excel and Word
  • Data entry

Timeline

Front Desk Coordinator/Trainer

Las Vegas Urology
02.2023 - Current

New Patient Referral Coordinator

Neurology Center Of Nevada
12.2022 - 03.2023

Patient Service Specialist

Dignity Health Physical Therapy
01.2020 - 08.2022

Biology

Indiana University

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