Michele Charles

• Educated young learners ranging from Kindergarten to Third Grade.
• Focused on enhancing classroom environments and designing comprehensive lesson strategies.
• Expanded knowledge of Montessori principles and practices.
• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
• Ensured precise documentation of client interactions, assessments, and progress notes to facilitate efficient case management
• Educated clients on community resources, fostering empowerment and self-sufficiency.
• Improved client satisfaction through consistent communication, empathy.

• Skilled at adapting to diverse work environments such as remote and office-based setups
• Demonstrated expertise in new hire training and supervisory management support.
• Effectively facilitated positive experiences for new hires and members by exhibiting strong leadership qualities.
• Provide guidance to new hires by assisting in their training process, as well as monitoring and coaching current staff.
• Maintained adherence to outside establishment guidelines and sustained departmental standards
• Ensured accurate data entry by promptly identifying and addressing errors.
• Implemented and maintained consistent, accurate data entry procedures and standards.
• Utilized strong communication abilities.

Superior verbal communication skills and coordinate services in a timely manner
with participants
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Ability to clearly articulate program services, answer questions and provide
support for members
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• Work collaboratively with other members of the clinical leadership team
• Medical office experience with referral processing for HMO preferred
Communicate effectively with gerontology patients and all levels of personnel in a
professional, courteous, and effective manner using excellent customer service
skills.
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Spearheaded the successful completion of multiple high-priority projects, leading
to significant improvements in operational efficiency.
•
Excellent communication and organizational skills with the ability to set priorities,
and meet deadlines.

• Responding to incoming calls and assisting each caller in a timely manner
• Data entry, typing, maintaining a 90% adherence
• Excellent written and verbal communication skills/ Diagnostic coding specialist
• Expert computer skills with the ability to type a minimum of 60 WPM
• Able to remain professional and alert during stressful situations.