MICHELE CHOI
Los Angeles,CA
Summary
Detail-oriented administrative and operations professional with 15+ years of experience in executive support and office management. Skilled in coordinating complex projects, maintaining confidential records, and enhancing organizational systems. Expertise in managing priorities, streamlining communications, and collaborating with diverse stakeholders.
Overview
3
3
Languages
18
18
years of professional experience
Work History
Project Manager (Independent Contractor)
IMAGO DEI COMMUNITY
02.2022 - 08.2023
- Invited to evaluate, design, and transition operational systems to support a diverse, justice-minded metropolitan community.
- Managed organizational initiatives across operations, hospitality, database management, and human resources, ensuring alignment with community needs.
- Consulted with and coached database management staff regarding system implementation, maintenance, and best practices.
- Led database and donor management platform setup and transition projects.
- Digitized organizational records and developed improved document management systems.
- Streamlined vendor and service provider records for improved accessibility.
- Coordinated IT support transition from internal staff to external vendor, improving service delivery.
- Trained staff on office technology, including professional-grade copier systems.
- Recruited, trained, scheduled, and supervised a volunteer hospitality team of 40+ individuals.
- Developed volunteer training materials and operational manuals to enhance onboarding and operational consistency.
- Managed hospitality operations for weekly services, holiday events, and special programs.
- Oversaw inventory management and purchasing of hospitality supplies.
- Implemented technology improvements using iPad and Planning Center systems.
- Supported staff onboarding, offboarding, and benefits administration.
Administrator / Office Manager
SOVEREIGN GRACE CHURCH
01.2017 - 01.2019
- Acted as the logistical anchor and communications conduit for church-wide life, large-scale programming, and pastoral care support.
- Coordinated registrations, vendor relationships, scheduling, insurance requirements, facility logistics, and event communications.
- Oversaw office operations, filing systems, office supplies, facilities coordination, and building usage scheduling.
- Managed donor and membership database systems, ensuring accurate maintenance, detailed reporting, and effective staff training.
- Oversaw office operations, including filing systems, office supplies, facilities coordination, and building usage scheduling to ensure smooth daily functions.
- Processed accounts payable and receivable, payroll administration, and employee benefits management.
- Maintained confidential personnel and financial information.
- Facilitated counseling administration, wedding coordination, and special projects.
- Managed membership records, confidential files, and database updates with consistent accuracy.
- Prepared correspondence, reports, and service materials for staff and ministry leaders.
- Streamlined office procedures to improve communication flow and reduce administrative delays.
- Assisted with budget tracking, invoice processing, and documentation for financial oversight.
- Supported leadership with administrative priorities, follow-up tasks, and cross-team coordination.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Extended Day & Kindercare Assistant
SOUTH PASADENA UNIFIED SCHOOL DISTRICT
01.2016 - 01.2017
- Coordinated daily activities and classroom operations for elementary-aged students, fostering a structured and engaging learning environment.
- Organized classroom environments, supplies, and educational materials to support effective learning and accessibility.
- Assisted with program administration and student record maintenance.
- Developed and taught introductory Spanish lessons twice weekly, enhancing students' language skills and cultural awareness.
- Published monthly parent newsletters and communications.
Student Ministries Director
SOVEREIGN GRACE CHURCH
01.2006 - 01.2015
- Pioneered a holistic youth and family ecosystem from the ground up, scaling a nascent group of 5 children into a thriving, safe community of over 100 youth (ages 1–18) and 30+ volunteer leaders.
- Established organizational infrastructure and systems to support six age-based programs, enhancing program delivery and engagement.
- Recruited, trained, supervised, and retained a volunteer team of 30+ individuals.
- Hired, trained, and supervised five part-time staff members.
- Collaborated on annual strategic planning, budgeting, goal setting, and calendar development.
- Developed onboarding procedures, application processes, background check protocols, and volunteer training systems.
- Created volunteer and parent handbooks detailing policies and expectations to ensure clarity and compliance within the community.
- Oversaw database implementation and administration for student registration and safety tracking, improving data accuracy and accessibility.
- Coordinated special events, conferences, retreats, service projects, parenting seminars, and seasonal programs.
Skills
- Project Management
- Database & Records Management
- Human Resources Administration
- Event Planning & Logistics
- Administrative & Executive Support
- Document Preparation
- Team Leadership
- Payroll & Benefits Administration
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace
- Microsoft Office expertise
- Digital File Management
- Handling confidential information
- Managing multiple projects
- Organizational and problem-solving
Languages
English
Native or Bilingual
Korean
Limited Working
Spanish
Elementary
Interests
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- Reading
- Regularly practice mindfulness and meditation for overall wellness
- Learning new cooking techniques and expanding my culinary skills
- Hiking
- I enjoy cooking for friends and family gatherings
Timeline
Project Manager (Independent Contractor)
IMAGO DEI COMMUNITY
02.2022 - 08.2023
Administrator / Office Manager
SOVEREIGN GRACE CHURCH
01.2017 - 01.2019
Extended Day & Kindercare Assistant
SOUTH PASADENA UNIFIED SCHOOL DISTRICT
01.2016 - 01.2017
Student Ministries Director
SOVEREIGN GRACE CHURCH
01.2006 - 01.2015