Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michele Chojnowski

New York,NY

Summary

Bubbly Bottle Service Waitress/Bartender well-versed in interacting with customers and taking orders, providing bills and collecting payments and clearing and cleaning tables. Energetic and vivacious individual with 8 years of experience serving food items, alcoholic beverages and providing bottle service to nightclub and bar patrons. In-depth knowledge of wine, beer and liquor brands and cocktail recipes.

Overview

14
14
years of professional experience

Work History

Bartender/Bottle Service Waitress

Cabo Bar & Lounge
New Hyde Park, NY
03.2020 - 05.2021
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic lounge while maintaining calm, professional demeanor.
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
  • Processed orders and facilitated customer payments using POS system.
  • Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Bartender/Cocktail Waitress

Lavoo Cafe
Queens County , NY
01.2018 - 12.2019
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Escorted customers to seats based on hostess recommendations and completed drink orders.

Bartender

Vanity Gentlemen's Club
Queens, NY
12.2017 - 11.2019
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.

Bartender

Sugardaddy's Gentlemen's Club
Queens, NY
05.2018 - 07.2019
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.



Bartender

Port O' Call
Woodhaven , NY
01.2016 - 03.2019
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.

Bartender

NYC Gentlemen's Club
Queens, NY
10.2014 - 07.2018
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Consulted with managers to organize special events and promotions.

Bartender/Bottle Waitress

Maracas
Queens, NY
02.2017 - 03.2018
  • Presented menus to patrons, answered questions about menu items and made recommendations to promote customer satisfaction.
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
  • Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
  • Assessed guest demeanor and behavior to minimize disturbances, notifying bouncer of any unruly situations.
  • Prepared and maintained prep station by refilling garnishes and cleaning and drying glasses, silverware and plates.
  • Processed orders and facilitated customer payments using POS system.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collected orders and relayed them to bartenders quickly and accurately.

Education

High School Diploma -

Grover Cleveland High School
Ridgewood, NY
06.2013

Skills

  • High-Volume Dining
  • Sales Transactions
  • Persuasive Selling
  • Menu Memorization and Presentation
  • Warm and Friendly
  • Order Accuracy and Delivery
  • Customer Service and Rapport
  • Specials Promotion and Upselling

Timeline

Bartender/Bottle Service Waitress

Cabo Bar & Lounge
03.2020 - 05.2021

Bartender

Sugardaddy's Gentlemen's Club
05.2018 - 07.2019

Bartender/Cocktail Waitress

Lavoo Cafe
01.2018 - 12.2019

Bartender

Vanity Gentlemen's Club
12.2017 - 11.2019

Bartender/Bottle Waitress

Maracas
02.2017 - 03.2018

Bartender

Port O' Call
01.2016 - 03.2019

Bartender

NYC Gentlemen's Club
10.2014 - 07.2018

High School Diploma -

Grover Cleveland High School

Similar Profiles

CREATE PROFILE
Michele Chojnowski