Michele Christopher
Auroa,CO
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Consistently recognized for hard work, dependability, attention to detail and goal achievement.
Overview
17
17
years of professional experience
Work History
Shift Supervisor
Prospect Airport Services
01.2019 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Managed shift operations, supplied resources and monitored team performance to keep schedules running smoothly.
Airport Passenger Service Agent
Prospect Airport Services
01.2017 - 01.2019
- Escorted handicapped passengers from terminal to aircraft.
- Escorted handicapped passengers from aircraft to baggage claim, car, hotel shuttle, etc...
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Station Attendant
HMS Host International
01.2007 - 01.2017
- Facilitated sales of services and goods.
- Performed various sanitation methods to maintain safe, secure and clean kitchen.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol sales.
- Resolved customer complaints promptly and professionally.
- Maintained inventory of all saleable items.
- Labeled and stored food in refrigerator, cooler or freezer to maximize freshness and support food safety.
- Followed standardized recipes to prepare appetizing and timely breakfast, lunch and dinner items.
- Rotated stock and conducted inventory of food items and supplies to determine purchase needs.
- Monitored and documented time and temperature of food and appliances to minimize waste.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Monitored food quality and temperature for safe consumption.
Skills
- Customer-Oriented
- Inventory Control
- Cash Handling Expertise
- Inventory Control and Record Keeping
- Staff Scheduling
- Inventory Management
- Safety Understanding
Timeline
Shift Supervisor
Prospect Airport Services
01.2019 - 10.2023
Airport Passenger Service Agent
Prospect Airport Services
01.2017 - 01.2019
Station Attendant
HMS Host International
01.2007 - 01.2017
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