Whitney Brockington
Florence,SC
Summary
Seasoned Insurance Specialist with excellent planning and problem solving abilities. Offering 9 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Open Items Specialist
Assurant
Florence, SC
01.2013 - 03.2014
- Maintained detailed records of customer account information, loan documents and payments received.
- Reviewed, analyzed and processed loan applications to ensure accuracy and compliance with all applicable laws and regulations.
- Assisted customers in resolving issues related to their loans or accounts.
- Developed strategies for improving processing efficiency by streamlining processes and procedures.
- Ensured all customer data was kept secure according to company policy.
- Served as a point of contact for external vendors providing support services related to loan processing activities.
Customer Service Cashier
Kmart, Sears Holding
Florence , SC
03.2014 - 05.2015
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Senior Processing Specialist
Assurant
Florence , SC
06.2015 - Current
- Reviewed, analyzed and processed loan applications to ensure accuracy and compliance with all applicable laws and regulations.
- Assisted customers in resolving issues related to their loans or accounts.
- Provided guidance and training to junior staff members on processing techniques and procedures.
- CFPB, processed homeowners insurance policies and communicated with insurance companies and agents.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Assisted claimants, providers and clients with problems or questions regarding claims.
Education
High School Diploma -
Wilson High School
Florence, SC05-2008
Skills
- Compliance Management
- Eligibility Determination
- Insurance Claim Forms Review
- Data Entry
- Customer Service
- Account Management Software
References
References available upon request.
Timeline
Senior Processing Specialist
Assurant
06.2015 - Current
Customer Service Cashier
Kmart, Sears Holding
03.2014 - 05.2015
Open Items Specialist
Assurant
01.2013 - 03.2014
High School Diploma -
Wilson High School
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