Michele Combs
Dearborn,MI
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Mail Handler
United States Postal Service, USPS
Allen Park, MI
02.1995 - 12.2021
- Operated mail processing equipment and manually sorted mail.
- Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
- Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
- Used portable electronic scanner to track parcels and record tracking progress.
- Assisted customers in recovering lost mail by checking tracking numbers and searching mail room.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
Business Service Network Representative
United States Postal Service, USPS
Detroit, MI
05.2018 - 12.2018
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Referred unresolved customer grievances to designated departments for further investigation.
Phlebotomist/Patient Care Technician
St. Joseph's Hospital and Medical Center
Pontiac, MI
01.1993 - 02.1995
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Recorded patient conditions and vital signs before and after medical operations.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Kept instruments and equipment clean and sanitized.
Medical Assistant
Detroit Riverview Clinic
Detroit, MI
01.1988 - 01.1993
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
Education
Associate of Arts - Business Administration
Eastern Gateway Community College
Steubenville, OH06.2024
Certificate - Phlebotomy
Phlebotomy Education
Dearborn, MI01.2005
State License/Cert. - Emergency Medical Technology
Franklin EMT School
Detroit, MI06.1984
Certification - Medical Assistant
Ross Medical School
Livonia, MI06.1984
Skills
- Postal Service and Product Expertise
- Distribution Services
- Strong Organization Skills
- Customer Service
- Computer Skills
- Venipuncture and Phlebotomy
- Documentation Procedures Expert
- Understands Medical Procedures
- HIPAA Compliance
- Charting Expertise
- Appointment Scheduling
- Updating Medical Records
- Check-In and Check-Out Procedures
- Blood and Tissue Collection
- Microsoft Office
- Good Work Ethic
- Reliable & Trustworthy
- Administrative Skills
- Data Entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Service Network Representative
United States Postal Service, USPS
05.2018 - 12.2018
Mail Handler
United States Postal Service, USPS
02.1995 - 12.2021
Phlebotomist/Patient Care Technician
St. Joseph's Hospital and Medical Center
01.1993 - 02.1995
Medical Assistant
Detroit Riverview Clinic
01.1988 - 01.1993
Associate of Arts - Business Administration
Eastern Gateway Community College
Certificate - Phlebotomy
Phlebotomy Education
State License/Cert. - Emergency Medical Technology
Franklin EMT School
Certification - Medical Assistant
Ross Medical School
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