Summary
Overview
Work History
Education
Skills
Timeline
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Michele Conboy

Turnersville,New Jersey

Summary

Driven Customer Care Specialist and Marketing Specialist committed to providing quality service and exceptional client relationships. Advanced communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.

Overview

11
11
years of professional experience

Work History

Customer Care Specialist

Wedgewood Pharmacy
07.2022 - Current
  • Educate current and prospective customers about Wedgewood's products and services
  • Document orders and activity on customer and prescriber accounts
  • Handle inbound and outbound calls in a positive and professional manner to address customer and prescriber needs
  • Use exceptional communication to connect with customers, assess needs, and present solutions

Marketing Specialist

CyberSearch SEO
12.2017 - Current
  • Create optimized and compelling content for lead generation purposes
  • Form close relationships with multiple clients in various industries via phone and email to keep them on board and updated with their latest marketing needs
  • Write blogs, social media posts, website content, and more to generate leads and sales
  • Update social media platforms with latest news and corporate details
  • Use Salesforce to keep accounts updated and to track customer interactions when needed
  • Craft advertising copy for Google Ads to meet important KPIs
  • Design graphics for blog posts, social media needs, eBooks, and more


Content Writer and Social Media Marketer

WebiMax
06.2012 - 12.2017
  • Responded to inquiries and engaged with followers to build community and support customer engagement
  • Managed paid social media advertising campaigns to reach and engage target audiences
  • Researched and identified new opportunities for increasing company's social media presence
  • Built relationships with clients to identify their needs to increase brand awareness and engagement
  • Collaborated with sales, product management, and web development teams to create specific marketing campaigns across multiple platforms
  • Created content strategies for digital media
  • Wrote a variety of content for lead generation and engagement

Education

Bachelor of Arts - Writing Arts

Rowan University
Glassboro
05.2011

Skills

  • Oral and Written Communication
  • Relationship Development
  • Opportunity Identification
  • Pipeline Tracking and Building
  • Customer Service
  • Active Listening
  • Writing
  • Microsoft Office and Excel
  • Sales and Marketing Expertise
  • Market Trend Analysis

Timeline

Customer Care Specialist

Wedgewood Pharmacy
07.2022 - Current

Marketing Specialist

CyberSearch SEO
12.2017 - Current

Content Writer and Social Media Marketer

WebiMax
06.2012 - 12.2017

Bachelor of Arts - Writing Arts

Rowan University

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Michele Conboy