Michele Conboy
Turnersville,New Jersey
Summary
Driven Customer and Marketing Specialist committed to providing high-quality services in a timely fashion. Advanced communicator who is both client and detail-oriented with strong analytical and problem-solving skills. Accustomed to working in stressful, high-volume environments while providing efficient, friendly, and accurate support in a remote setting.
Overview
11
11
years of professional experience
Work History
Customer Care Specialist
Wedgewood Pharmacy
07.2022 - Current
- Communicate efficiently to resolve customer issues by developing and maintaining ongoing relationships with clients in a service-focused manner.
- Accurately log, track, and record customer interactions, inquiries, and requests through Wedgewood Pharmacy's IOE system.
- Analyze, research, and consult client concerns promptly by serving as the main point of contact for customer inquiries and requests by offering helpful products or services, investigating causes, initiating resolutions, or escalating to management appropriately.
- Exceed our daily goal of 14% or higher consistently for enrolling clients into our AutoRefill service.
- Work effectively with discipline and motivation in a virtual and remote setting while interacting with a team of 50+ people with daily meetings, monthly training, and more through various digital platforms such as Microsoft Teams, Fuze, and Outlook.
Digital Marketing Specialist
Infinity Healthcare Services
05.2018 - 07.2022
- Maintained a long-lasting client and freelancer relationship by being a people person with a mastery of technology and marketing trends that would benefit my client and their marketing goals.
- Created customized marketing materials for both print and digital platforms.
- Composed social media content with innovative brand messaging to promote client services, company news, job openings, and more.
- Managed search engine marketing budgets, tracked campaign performance, and wrote website content where necessary to help boost traffic.
- Developed content marketing strategies to improve organic SEO and paid search traffic through Google Ads.
- Engaged with enthusiasm and experience when helping to solve/manage deliverables.
Freelance Content Writer
CyberSearch SEO
05.2012 - 05.2018
- Utilized feedback from both clients and colleagues to improve the quality of written content for websites, social media, blogs, articles, press releases, infographics, eBooks, YouTube scripts, and more.
- Completed thorough research on assigned topics quickly, accurately, and with strong analytical and problem-solving skills.
- Coordinated with marketing and design teams to create relevant content with compelling graphic designs.
- Crafted SEO-friendly content for websites and blog posts to increase organic and paid traffic.
- Prioritized tasks accordingly and used my exceptional verbal and written communication skills to respond to client needs.
Education
Bachelor of Arts - Writing Arts
Rowan University
Glassboro, NJ05.2011
Skills
- Strong analytical and problem-solving skills
- Exceptional verbal and written communication skills
- Task-oriented
- Organized
- Effective time management
- Quick learner
- Advanced knowledge of technology
- 10 years of experience
Timeline
Customer Care Specialist
Wedgewood Pharmacy
07.2022 - Current
Digital Marketing Specialist
Infinity Healthcare Services
05.2018 - 07.2022
Freelance Content Writer
CyberSearch SEO
05.2012 - 05.2018
Bachelor of Arts - Writing Arts
Rowan University